Project Manager, Innovations – People & Operations

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As a Project Manager, Innovations – People & Operations, you will lead the end-to-end coordination and execution of innovation testing across field offices and operational environments. This role is focused on ensuring field readiness, aligning communications and training, and driving consistent execution across test locations. You’ll serve as a key connector between field teams, stakeholders, and supporting partners to ensure programs are delivered effectively and insights can be captured for decision-making. Day to day, you’ll… Coordinate the execution across test offices, participants, and workstreams to ensure consistency and alignment Manage test readiness including scheduling, logistics, onboarding, and participation tracking Serve as a primary operational contact for field teams, leaders, and stakeholders Execute communication plans including updates, reminders, and follow-ups to keep teams informed and aligned Translate innovation plans into clear, actionable guidance for field teams and participants Coordinate and track training delivery, onboarding, and completion across teams Resolve day-to-day operational issues and escalate risks to maintain execution momentum Maintain trackers, timelines, and status reporting to provide visibility to leadership Support data, reporting, and tooling alignment with analytics/IT partners Coordinate meetings, agendas, notes, and follow-ups across workstreams What you'll bring to the team... Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually) Ability to work effectively in a diverse work group as a member of a team Ability to manage multiple stakeholders and priorities simultaneously Demonstrated decision making, analytical, and problem-solving skills Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills 3 years minimum related work experience Proficiency with Microsoft Office software and product planning tools Familiarity with Project Management methodologies Track record of establishing priorities and deadlines It would be even better if you also had... Experience in a consulting environment Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues PMP certification, or equivalent, or completed work towards PMP certification, or equivalent Some tax or financial background Experience in field operations, retail, or multi-site environments Experience supporting pilot programs or test-and-learn initiatives Experience working cross-functionally with analytics, IT, or systems teams, retail, or multi-site environments Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $62,800.00 - $94,200.00/Yr.