Project Manager, Enterprise IT

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: The Project Manager, Enterprise IT is responsible for planning, executing, and delivering technology projects across New Era Technology's Enterprise IT portfolio. Working under the direction of the Director of Enterprise IT PMO, this individual manages project lifecycles from intake through closure, coordinates cross-functional teams, maintains visibility into project health, and ensures alignment with organizational priorities and governance standards. This role operates in a highly collaborative, fast-paced environment and is expected to apply Agile and Scrum practices to drive consistent, predictable delivery. The Project Manager serves as a critical connector between technology teams, business stakeholders, and IT leadership, translating strategy into executable project plans and communicating status with clarity and precision. PRIMARY DUTIES: Project Planning and Execution: Define project scope, objectives, schedules, budgets, and resource requirements in collaboration with stakeholders and technical leads. Develop and maintain comprehensive project plans, including work breakdown structures, milestone tracking, and risk logs. Facilitate project kickoff sessions, sprint planning meetings, daily standups, retrospectives, and sprint reviews in accordance with Scrum practices. Manage multiple concurrent projects with competing priorities, maintaining focus on delivery timelines and quality outcomes. Identify, document, and escalate project risks and blockers proactively, driving resolution through appropriate channels. Agile and Scrum Delivery: Champion Agile principles and Scrum methodology across project teams, adapting practices to fit the context of enterprise IT delivery. Serve as Scrum Master or project lead, facilitating ceremonies, removing impediments, and coaching team members on Agile practices. Maintain and refine product and sprint backlogs in collaboration with stakeholders and team leads. Track velocity, burn-down metrics, and sprint outcomes; communicate findings in retrospectives and status reports. Support continuous improvement by identifying process gaps and proposing enhancements within the PMO framework. Stakeholder Communication and Governance: Prepare and deliver regular project status reports, dashboards, and executive briefings to the Director of Enterprise IT PMO and other stakeholders. Facilitate stakeholder engagement throughout the project lifecycle, managing expectations and ensuring alignment on scope, schedule, and deliverables. Maintain accurate project documentation, including meeting notes, action registers, change requests, and closure reports. Adhere to and contribute to the evolution of New Era Technology's IT project governance standards, intake processes, and scoring rubrics. Coordinate with vendors, manage service partners, and cross-departmental teams as required by project scope. Systems and Tools: Manage project activities within approved project tracking and collaboration tools (e.g., ConnectWise, Microsoft Project, Azure DevOps, or equivalent PMO tooling). Support data integrity across project management platforms, ensuring records are current and auditable. Assist in the development of standardized templates, project scoring rubrics, and intake forms as directed by the Director of Enterprise IT PMO. COMPENTENCY: Competency Description Delivery Discipline Consistently drives projects to completion with rigor, follow-through, and accountability. Agile Mindset Applies Scrum and Agile principles thoughtfully, adapting practices to serve team and project needs. Communication Communicates proactively and clearly across all levels of the organization. Stakeholder Management Builds trust with stakeholders through transparency, responsiveness, and consistent follow-through. Problem Solving Identifies obstacles early and drives resolution without waiting to be directed. Adaptability Navigates ambiguity and change effectively in a dynamic, evolving environment. Collaboration Works effectively across functional boundaries and with diverse team members. LANGUAGE SKILLS: English QUALIFICATIONS: Required Three (3) or more years of experience in IT project management, with a demonstrable record of delivering technology projects on schedule and within scope. Working knowledge of Agile frameworks, with hands-on experience applying Scrum methodology in a professional environment. Proficiency with project management tools and collaboration platforms (e.g., Microsoft 365, Azure DevOps, Jira, ConnectWise, or comparable solutions). Strong organizational skills with the ability to manage multiple projects and priorities simultaneously. Excellent written and verbal communication skills, including the ability to prepare clear status reports and present to senior stakeholders. Demonstrated ability to work cross-functionally and build effective working relationships across technical and non-technical teams. Availability and commitment to work US Eastern Standard Time (EST/EDT) core hours — 8:00 AM to 5:00 PM Eastern. Preferred: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent Agile/Scrum certification. Project Management Professional (PMP) certification or active pursuit thereof. Experience managing IT projects within a managed services, multi-entity, or acquisition-driven organizational environment. Familiarity with enterprise platforms such as ConnectWise, HubSpot, Microsoft Dynamics Business Central, or Microsoft Fabric. Exposure to IT governance frameworks including ITIL, SOC 2, or ISO 27001. Experience contributing to or working within a formal IT PMO structure. PHYSICAL DEMANDS : Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. WORK ENVIRONMENT: Remote / Hybrid (EST alignment required) EXPECTED HOURS OF WORK: This position requires consistent availability during US Eastern Standard Time (EST/EDT) business hours. Core working hours are 8:00 AM to 5:00 PM Eastern, Monday through Friday. Candidates located in any US time zone or internationally are welcome to apply, provided they can commit fully to Eastern Time alignment without exception. New Era Technology supports remote and hybrid work arrangements. Occasional travel may be required to support project kickoffs, team meetings, or client engagements. Travel expectations will be determined in coordination with the Director of Enterprise IT PMO. TRAVEL: Occasional, as required by project needs QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $110,000 — $130,000 USD New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . 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