Project Coordinator / CX Support

Position Overview: Lyrical Security is hiring a Project Coordinator / Client Experience “CX” Support. A hybrid role that sits across both our PMO and Customer Success functions. This is a growth-oriented, client-facing position for someone who thrives on structure, takes pride in follow-through, and enthusiastic about building a career in project and client operations. This job posting is for an existing vacancy currently available for immediate hire. In this role, you will support the delivery of cybersecurity professional services across a portfolio of clients. You will attend and run coordination meetings, keep subject matter expertise “SME”s and internal teams on track, manage deliverables and timelines, build client-facing decks and status reports, and maintain the tools and documentation that keep projects moving. A cybersecurity background is highly preferred but not mandatory. However, strong delivery discipline and professionalism are. This role begins as a hybrid position split between the project management office “PMO” and Client Experience. Over time, as the team structure evolves, it is intended to transition into a dedicated full-time PMO focus; making this an exciting opportunity for someone looking to grow within a maturing project management function. Key Responsibilities: Project & Client Coordination Attend client meetings as PMO representative and participates as the note-taker, coordinator, capturing action items, owners, and next steps in real time Lead coordination calls, kickoffs, status checks, and scheduling syncs with professionalism and structure Keep SMEs and internal resources on track against deliverable deadlines; flag delays proactively Communicate status updates to clients and internal stakeholders clearly and on schedule Manage client expectations during the coordination and delivery cycle Know when to own an issue and when to escalate. Routine coordination is this role’s responsibility; scope, risk, and relationship issues go to the PM or CX Lead PMO Support Perform project intake administration across ClickUp, HubSpot, and Tresorit for portfolio visibility Create kickoff decks, status reports, email templates, and other project artifacts from standard templates Maintain project documentation, status reports, and the project portfolio list Perform Time & Materials reporting for weekly billing cycles across active projects Conduct data audits and contribute to PMO metrics and reporting Support administration of project management tools and participate in PMO and organizational process improvement initiatives Any other tasks assigned. Customer Success Support Support scheduling and logistics for client touchpoints, Quarterly Business Reviews ‘QBRs’, and health checks Pull health score data and support deck preparation for strategic client reviews Assist with client communications and follow-ups as directed by the CX Lead/Head of Client Experience Contribute to CX coordination workstreams and client-facing materials Identify and flag opportunities to CX Lead of areas to expand our service offerings Any other tasks assigned. Qualifications: Required 1-3 years of experience in project coordination, client-facing operations, or a similar role Comfortable attending and running client-facing meetings. Is organized, professional/comfortable with executive presence and clear Exceptional organizational skills with the ability to manage multiple concurrent tasks and deadlines Strong written and verbal communication e.g. comfortable supporting executive level presence Proactive, deadline-driven, and able to identify when something needs to escalate Comfortable working independently in a fully remote environment Nice to Have Experience with project management or CRM tools (ClickUp, HubSpot, SharePoint, or similar) Familiarity with professional services delivery environments Exposure to project management methodologies (waterfall, agile, or hybrid) Cybersecurity background What we offer: At Lyrical Security, we believe people do their best work when they’re supported, trusted, and equipped to thrive both in and out of the office. Here’s what you can look forward to when you join our team: Comprehensive Healthcare: We cover medical, dental, and extended health services for you and your family at no cost to you. Well-Being & Mental Health Support : We care deeply about your well-being and work–life balance. Through our Employee Assistance Program (EAP) and enhanced stress management coverage, you’ll have access to confidential counseling, mental wellness resources, and extra support to help you stay healthy and balanced because taking care of yourself is just as important as the work you do. Generous Paid Time Off : Take the time you need with plenty of vacation, personal, and sick days plus all statutory holidays. Flexible Health Spending : Personalize your healthcare with a flexible Health Spending Account designed to fit your needs. Remote Work, Done Right : Work from the comfort of your home anywhere in Canada. Plus, take advantage of our Work From Abroad policy, which allows you to work from approved international locations for up to 90 days per year. Home Office Setup Stipend : Receive a $500 stipend to create your ideal home workspace and hit the ground running from day one. About Lyrical Security: Lyrical Security is a fast-growing Cybersecurity and Risk Management Services company, based in Markham, Ontario with employees located across Canada in a fully remote operating model. Lyrical brings enterprise solutions to companies of all sizes across North America, helping our customers to protect their most critical assets with resilient cyber security and risk management technology and services. We dig deeper to understand our customer’s needs and tailor solutions to detect, respond, and prevent security incidents ahead of the threat while maintaining compliance with best practices. Customers across North America trust our Managed, Advisory, Professional, and Offensive Security Services to protect their businesses all day, every day. This is a remote role with strong internal collaboration across PMO, Customer Success, and technical delivery teams. For more information about us, visit Lyrical's website at www.lyricalsecurity.com We encourage people from underrepresented groups to apply. In keeping with our values, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Lyrical Security also strives to prevent other, subtler forms of inappropriate behavior from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Lyrical Security.