Program Manager, Technology & Adult Education Consulting

About Niyam IT (Niyam) Niyam was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine-tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go-to provider of smart, innovative solutions. Today, Niyam is at the forefront of the industry, leading the way in crafting mission-critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services. What We Offer: Flexible Work Hours : Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively. Remote Work : Niyam understands the value of flexibility. We offer remote work. Career Growth : Niyam is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company. Great People : Our people are the blueprint of who Niyam is to the industry and community. Great Environment : Niyam fosters a great environment where innovation, collaboration, and personal growth thrive. Diversity & Inclusion : We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam. Join us in creating a workplace where innovation, diversity, and well-being thrive. Your journey at Niyam awaits. Apply today! Niyam is seeking a Program Manager to join our team in support of our work with a federal client. As the Program Manager, Technology & Adult Education Consulting, your responsibilities include managing customer program delivery, developing relevant relationships and partnerships, and spearheading organic growth for assigned strategic customers. This individual will have a passion for the customer’s mission and standardized program/project delivery management resulting in high-quality outcomes, superior customer satisfaction and organic growth. As a program manager, you will partner with other Niyam leaders to address customer’s critical priorities and enable program success. As a genuine partner to your customers, your role will be to identify and shape new opportunities and implement effective solutions that deliver tangible mission outcomes. The Program Manager will collaborate with other organizational units to include solutions, business development, capture & proposals, human resources, and finance. The Program Manager must be comfortable working independently and within a team in a dynamic environment. This full-time position will be hybrid to Silver Spring, MD and/or DC and candidate must be willing to go onsite 2-4 days/week if needed. This position is associated with a proposal submission and is contingent upon contract award. Candidates selected through this process may be considered for employment should the contract be awarded to our organization. Roles and Responsibilities Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals, to include, but not limited to, coordinating, monitoring and providing leadership across projects and project related activities. Serve as the primary point of contact for customer stakeholders, building trusted relationships, understanding organizational priorities, and ensuring exceptional customer service and contract performance. Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives leading to organic growth opportunities. Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities. Coordinate cross-functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction. Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value driven solutions across Niyam customers. Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management. Participate and support as needed, with organic growth strategies, proposals, and capture efforts with broader organizational pursuits. Perform other job-related duties as assigned. Qualifications and Education Requirements: US Citizenship with ability to obtain a Public Trust. Bachelor's degree in Business Administration, Public Administration, Education, Environmental Sciences, Information Technology, Communications, or a related field. Equivalent combination of education and experience may be considered. Project Management Professional (PMP) certification required. Local to Silver Spring, MD or Washington, DC and available to work onsite. 5-8 years of progressively responsible experience managing federal programs, contracts, operations, acquisitions, or multidisciplinary project teams. Proven experience leading cross-functional teams and managing multiple concurrent priorities in a federal environment. Over 3 years of experience managing programs and contracts with high customer satisfaction. Over 3 years of experience with proposal and federal acquisition processes. Proven experience developing customer relationships and supporting organic growth with assigned customers. Proven experience and knowledge of developing strategic partnerships and alliances with systems integrators and product vendors. Experience negotiating subcontracts with either subcontractors or prime contractors to maximize workshare and profitability. Knowledge and familiarity with project finances and P&L management. Preferred Skills: Federal Acquisition Certification (FAC-C), Certified Federal Contracts Manager (CFCM), or related acquisition certification preferred. Agile, Change Management, or Grants Management certifications are desirable. Experience supporting NOAA, federal civilian agencies, scientific organizations, education programs, grants programs, or mission support operations. Experience supporting procurement activities, contract administration, property management, records management, facilities coordination, or operational support services. Application Deadline: This position will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Niyam is an Equal Opportunity (“EEO”) Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, pregnancy, marital status, partnership status, age, citizenship status, veteran or military status, medical condition, genetic information, national origin, disability, unemployment status or any other characteristic prohibited by federal, state and/or local laws. If you require a reasonable accommodation due to a disability to complete your application, or if you face challenges using our online application system and need an alternative way to apply, please reach out to us at +1 703.429.2450 or email [email protected].