Professional Services Manager II, ALPR

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a skilled and motivated Professional Services Manager, Outpost to support the deployment of our advanced License Plate Recognition (LPR) technology for public safety and government agencies. This role combines hands-on fieldwork, coordination with internal teams, and interaction with external partners to ensure high-quality installations that help protect communities. You'll contribute to multi-site deployments, working alongside project leads and vendors to deliver reliable and efficient installations that meet Axon's quality, safety, and performance standards. What You'll Do Location: Remotely from the United States Travel: Ability to travel up to 75% nationwide Reports to: Senior Manager, Professional Services Support LPR deployments through installation, power readiness, hardware setup, and field testing Apply working knowledge of 110VAC and 12VDC power systems to assist with electrical prep and troubleshooting Assist with coordinating logistics between internal teams, contractors, and public safety agencies Provide on-site support during installs, ensuring alignment with safety and technical guidelines Gather and report data from field activities to help improve deployment processes Communicate project updates and site status using tools like Zoom, Outlook, Slack, Quip, Smartsheet, and Salesforce Read and interpret electrical diagrams, mounting guides, and site blueprints to validate installation plans Collaborate with permitting, field ops, and vendor management teams to keep deployments on schedule Represent Axon professionally in the field, upholding our commitment to quality and respect in every interaction What You Bring 2–4 years of experience in field operations, systems installation, or deployment support (public safety, telecom, utilities, or infrastructure sectors preferred) Familiarity with electrical systems (110VAC/12VDC) and mechanical installation best practices Experience working with contractors, utility providers, or public agencies (a plus) Strong communication and organizational skills; comfortable with both field and remote collaboration Proficient in using field ops and project tracking tools (e.g., Smartsheet, Salesforce, Slack) Associate's or Bachelor's degree in a technical field (e.g., Engineering, IT, Construction Management) or equivalent experience Valid driver's license required Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. 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