Professional Services Director

Career Center | Recruitment Join Our Talent Community Facebook LinkedIn Email X Copy URL Professional Services Director Permanent Full Time Management Johannesburg, Johannesburg, SA, ZA 30+ days ago Requisition ID: 3219 Apply "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Klipboard is a market leader in delivering cloud-based ERP and commerce solutions to Distribution, Automotive, Wholesale, Merchant, and Retail sectors. The Professional Services Director Africa is a key senior leader responsible for operational excellence, customer success, and revenue delivery. This role serves as the figurehead for all Africa Professional Services employees, championing a culture of efficiency, collaboration, innovation, and continuous improvement. Success in this role is defined by delivering projects on time, within budget, and to a high standard of quality—ensuring customers are referenceable, satisfied, and positioned to maximise value from Klipboard solutions. Key Responsibilities: Lead the strategic direction, operational execution, and continuous improvement of the Africa Professional Services organisation. Drive down the time, effort, and cost-to-serve associated with delivering implementations and service engagements. Leverage automation, AI, and repeatable delivery frameworks to make Professional Services more operationally efficient. Maintain strong governance of project delivery quality, customer success, and operational performance. Ensure high billability and strong utilisation across the Professional Services team while balancing workload, wellbeing, and delivery quality. Drive resource planning, forecasting, and allocation to ensure the right capability is available at the right time. Strengthen collaboration with Sales, providing accurate scoping, estimation, and solution assurance during the sales cycle. Oversee management of the order book, ensuring clear visibility and control of time-to-cash performance. Own and manage revenue forecasting for Professional Services, covering both non‑recurring and recurring revenue streams. Foster career development, capability growth, and transparent progression pathways for all Professional Services personnel. Collaborate with the global Professional Services organisation to implement best practices, standardise delivery methodologies, and support global transformation initiatives. Ensure customer satisfaction is measured, tracked, and continuously improved, with action plans in place for identified issues. Skills, Knowledge and Experience: Essential: Extensive experience leading Professional Services functions within a SaaS or ERP environment. Proven track record of improving delivery efficiency, reducing project time‑to‑value, and implementing scalable delivery frameworks. Strong experience with P&L ownership, revenue forecasting, and commercial accountability. Deep understanding of project delivery methodologies and enterprise software implementation best practices. Demonstrated success in managing high‑performing, geographically dispersed consulting teams. Experience leveraging PSA tools and data to drive operational performance. Strong collaborator with Sales leadership, contributing to pre‑sales activities, bid responses, and estimation. Excellent communication, executive stakeholder engagement, and conflict‑management skills. Desirable: Experience with ERP implementation delivery. Background in software or technology‑driven organisations. Experience operating within a global matrix structure. Knowledge of AI‑driven service delivery models or automation tools. Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. #LI-Hybrid Back Apply Copyright © 2026, ADP, Inc. All rights reserved. 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