Product Support - Team Leader

JOB TITLE: Product Support Team Leader

LOCATION: Gloucestershire

INDUSTRY: Industrial Automation

SALARY: £50 - 55k (will also offer a relocation package)

My client is currently seeking to recruit a Product Support Team Leader. Applications are welcome from engineers with a minimum of 5 years’ experience in industrial machine automation. It's a brilliant opportunity working for a market leader, which also consists of managing a small team.

This role may be ideal for someone currently in an Applications, Technical Support, Product Support, Customer Support type role.

Specific Job Responsibilities

• Provision of technical support to existing customers via multiple media channels
• Support and training of in-house and external applications engineers.
• Enabling communication between customers and development (R&D) teams
• Production of technical documentation and communications
• Work with customers to create world-class technical solutions using Trio products
• Work closely with our R&D throughout the product development cycle, to ensure product needs align with our customer feedback

Work and Travel

• Office based role with some flexible remote working
• Flexible working hours (meaning you can finish early some days)
• Responsibilities may require domestic and international travel

Core requirements

• Degree or equivalent qualification in Mechanical, Mechatronic or Electronic engineering
• Ability to communicate ideas clearly, both verbally and in writing
• Understanding of customer requirements including typical manufacturing processes
• Ability to work collaboratively in a team environment
• Good analytical and problem-solving skills
• Ability to produce technical documentation to a professional standard
• A valid passport ensuring unrestricted travel to and from the UK
• A valid UK driving licence

Desirable additional requirements

• Training will be given in areas which are new to the applicant.
• Experience using stand-alone automation systems; e.g. PLC or Motion Controller.
• Knowledge of a programming language; for example C, BASIC, Python.
• Programming with the standard IEC61131-3 languages.
• Application and configuration of Industrial Robots.
• Servo and/or Stepper drives and motors.
• Using real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT.
• Programming and configuration of touch-screen HMIs
• Practical experience of electrical interfacing between devices in an automation system.

Benefits

When you join, you will be working with our customers, application specialists and R&D engineers based in the UK and abroad to bring the latest automation technology to the market. You will be able to think logically about problem solving and communicating with others at a technical level. In return we will be committing to your future career, providing relevant training, a competitive salary and employee benefits such as contributory pension, hybrid working and 25 days holiday per year.

You will also have an important full-time role in an engineering-led company that has considerable future growth potential serving the global market for motion-centric industrial automation.

• Competitive salary
• Membership of company Profit Related Pay (PRP) bonus scheme
• Matched personal pension contributions scheme of up to 5%
• Death in service insurance at 3x basic annual salary
• Access to an employee healthcare and well-being cash plan
• Access to an Employee Assistance Programme (EAP) and Remote GP services
• Remote/hybrid working option up to 25% of working time
• 25 days holiday per annum + your birthday
• 1 additional day holiday after 5 years and 10 years of service