Product Support Specialist

Your role What you'll be doing What We Need Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is based in Singapore. In this role, you will be at the forefront of Cross-Border web Support and will provide a solutions-oriented service while building strong client relationships. You will report directly to the Global Manager Product Support and Services and regularly collaborate with team(s) and department(s). This role will pay an annual salary of $45K to $55K SGP dependent on experience. How We Work As a Product Support Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Singapore office Company-issued equipment [+ remote access] Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Being knowledgeable with Corpay’s customer-facing applications to utilize your expertise as the first point of contact for client issues. Resolving product or service problems by analysing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilizing the required tools to diagnose, replicate, and resolve a client’s application issue. This includes supporting Corpay’s File Upload and REST API product offerings. Recommending potential products or services to management by collecting customer information and analysing customer needs. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships of trust through open and interactive communication. Providing accurate, valid, and complete information by using the right supporting methods/tools. Utilizing SQL to run scripts for client configuration and issues analyses. Following communication procedures, guidelines, and policies. Suggesting solutions and workarounds to help solve customer problems. Qualifications & Skills Completed post-secondary education in relevant field 1+ years of customer service experience Financial/banking/payments industry experience IT proficiency with the ability to quickly learn new systems Evidence of strong analytical and problem-solving skills SQL, Excel, Data Management experience is a plus API knowledge Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.