About this role
Product Support Specialist You will act as the 1st Line for the Product Department, serving as the primary gatekeeper for all product-related issues. Apply We usually respond within a week Location: Hybrid - Malta or Remote Reporting to: Head of Product Your mission Act as the main point of contact for reporting incidents and provide essential support for product-related issues. Replicate reported issues before escalating, ensuring the Product team receives documented bugs rather than unverified queries. Work alongside the supplier's 24/7 support team to ensure incidents are addressed promptly. Bridge the gap between Customer Support and the Product team to clarify technical questions. What You Bring Previous experience in a similar role within the iGaming industry. Eagerness to learn the technical side of our products and can remain organized under pressure. Experience or strong interest in technical support and incident management. The ability to learn troubleshooting steps and accurately replicate reported issues. A basic understanding of products and technology, with a willingness to be taught greater technical skills. Familiarity with Jira, ability to handle the intake of questions from Customer Support and translate them into tasks. What's in it for you? The chance to make a tangible impact in a rapidly growing, global company . A culture that rewards ambition, innovation, and collaboration . 28 days paid time off & Public Holidays. Department Product Locations Malta, Remote Remote status Hybrid Employment type Full-time