About this role
BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation. Who we are BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started! What you will do Deliver industry-leading product and technical support to clients from across North America Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues Create and update help modules, client-facing documentation, and internal troubleshooting guides Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage