Product Owner I - Sales/Broker

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Product Owner I is responsible for defining and prioritizing the features and requirements of a software or online product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product delivers value to customers and meets business objectives. Product Owners at SCAN are the voice of the customer and play a crucial role in guiding the development process from concept to delivery. They represent the end user during product planning, development, and release, as part of the Agile development process. They are responsible for creating and maintaining product backlogs, making decisions on feature priorities, and ensuring that the product meets user needs and quality standards. Specifically, this role will drive the definition and delivery of digital experiences, services, and capabilities that create a connected, user-centric experience across web and mobile. It will collaborate closely with clinical, sales, marketing and operations teams to identify opportunities, and partner with design and engineering, as well as owners of analog customer touchpoints, to define and build solutions that improve the experiences of members, brokers, and providers. This includes owning the end-to-end product lifecycle - from discovery and roadmap definition to execution and iteration - ensuring that each solution delivers measurable value for both customers and the business. You Will Understands the needs of prospects, members, brokers, providers, and internal stakeholders to identify priority outcomes and opportunities. Conducts discovery and writes product requirements that clarify assumptions, open questions, data needs, and success measures. Collaborates with engineering, design, and cross-functional partners to define feasible solutions and delivery commitments. Defines and evangelizes a product roadmap that reflects priorities, aligns to organizational goals, and achieves stakeholder buy-in. Acts as the Product Owner in Agile ceremonies, maintaining a prioritized backlog, participating in sprint planning and retrospectives, and ensuring alignment on delivery goals. Monitors and improves product performance using data, A/B testing, and feedback. Champions SCAN’s mission and ensures product decisions are grounded in user value and business goals. Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements. Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required. Establishes acceptance criteria for user stories, develops test cases, and approves stories. May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Associate's Degree or equivalent experience preferred 3–5 years’ experience in product management, preferably in the Medicare/Healthcare industry. Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment. Experience utilizing data and analytics to train and optimize performance. Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry. Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business. Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.) Excellent communication, prioritization, problem solving, and decision-making skills. Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions. Ability to drive discovery sessions and workshops with business users. Demonstrated ability to work with all levels of staff, both internal and external to the organization, to achieve goals. Skilled in coordinating diverse groups to drive program success. Strong program management skills, leveraging analytics, user research, and iterative methods to inform decisions and refine strategy. Experience with A/B testing, user feedback loops, and iterative product improvement. Ability to define and track KPIs such as DTC Enrollment Contribution, Member Retention, and Contact Volume Reduction. Familiarity with tools like Jira, Confluence, EvolveNXT, and UserTesting preferred. What's in it for you? Base Pay Range: $92,400 to $138,000 annually Internal title: Product Owner I Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match and contribution Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-DNI #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)