Product Operations Analyst

Job Description: What is the opportunity? As a Product Operations Analyst supports product operations by executing and coordinating key initiatives that enable consistent pricing processes, reporting, and launches across the business. This role focuses on hands-on execution, documentation, tracking, and cross-functional coordination under the guidance of senior analysts and managers. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple teams to keep projects moving forward. Product Operations & Process Support Support fulfillment and product launch process standardization across internal and third-party models. Assist with documentation of pricing, fulfillment, and beta program processes. Help maintain team case management, intake queues, and escalation tracking. Project & Initiative Execution Support tracking of product operations-related projects including timelines, action items, and risks. Assist senior analysts in maintaining project trackers for product and pricing operations initiatives. Follow up on dependencies and action items to ensure timely execution. Reporting & Analysis Create and maintain recurring pricing reports and dashboards. Validate data accuracy and flag inconsistencies or gaps. Support ad hoc reporting and analysis requests from product and pricing leadership. Documentation & Enablement Contribute to SOPs, product guides, and pricing documentation updates. Help prepare stakeholder communications, newsletters, and release summaries. Ensure documentation is accurately updated and published on time. Cross‑Functional Coordination Work with Pricing, IT, Product, Fulfillment, and Analytics partners to gather updates and requirements. Escalate risks or blockers to senior team members as needed. What will you bring to Omnissa? 2–4 years of experience in pricing, analytics, business operations, or program support. Strong organizational skills with the ability to manage multiple workstreams. Clear written and verbal communication skills. High attention to detail and comfort working with data and documentation. Experience with pricing, fulfillment, or product launch support. Familiarity with tools such as Excel, Power BI, Smartsheet, Jira, or SFDC. Location: Costa Rica Location Type: HYBRID Travel Expectations: Travel might be required for Team meetings, once or Twice a year Education: MBA preferred