About this role
The challenge
As a Product Manager for the IT Management vertical, you’ll play a key role in leading the development and expansion of Jotelulu’s Remote Monitoring & Management product. Your mission will be to define the product vision, roadmap, and execution, transforming complex IT management workflows into intuitive and scalable solutions for IT administrators and Managed Service Providers (MSPs). You will help evolve the product from its current commercial phase into a full IT management platform, integrating monitoring, alerting, automation, AI insights, and multi-tenant operations.
You’ll be part of a cross-functional product organization focused on IT management tools and automation capabilities at scale. The product is currently centered around a modern dashboard with real-time device visibility, filtering, patch and software insights, and unified ticket metrics. You will work on scaling this foundation while ensuring alignment with broader cloud and automation strategies, contributing hands-on to discovery, prioritization, and delivery of core RMM capabilities.
Collaboration will be essential. You’ll work closely with Engineering, Infrastructure, AI, Frontend, and UX teams to design telemetry pipelines, alerting systems, automation policies, and unified product experiences. You will also partner with GTM, Sales, and Partner Success teams to define pricing, packaging, positioning, and partner enablement, ensuring alignment across product pillars such as IaaS, Marketplace, Automation, and AI.
Requirements that are important for us
We are looking for a Product Manager with strong experience in B2B SaaS, capable of driving complex, technical products from concept to scale, with a deep understanding of IT management workflows and user needs.
Relevant experience and expected outcomes:
5+ years of Product Management experience in B2B SaaS environments.
Experience in domains such as RMM, endpoint management, IT Management, or observability/monitoring in multi-tenant platforms.
Leading product discovery processes with technical users such as IT administrators, MSPs, and sysadmins.
Defining product vision, roadmaps, and clear requirements, working closely with engineering teams.
Prioritizing and delivering core product capabilities such as device inventory, monitoring, patch visibility, ticket insights, and filtering.
Working with product data: defining KPIs, analyzing usage, and iterating based on insights.
Coordinating cross-functional initiatives with Product, Engineering, Sales, and Partner Success teams.
Key skills and expected impact:
Ability to translate complex operational workflows into simple and intuitive product experiences.
Strong understanding of telemetry, device monitoring, patching, alerting, RBAC, and automation workflows.
Capability to define and track product KPIs such as adoption, engagement, device coverage, and MTTR improvement.
Strong communication skills to align stakeholders and drive product decisions.
Experience working in agile environments and collaborating across multidisciplinary teams.
Ability to contribute to zero-to-one product development and scale technical products.
Understanding of MSP environments, workflows, and business metrics such as MRR, attach rate, and churn.
Tools
Agile and collaboration tools such as Jira, Confluence, GitLab, and Bitbucket.
Data analysis and KPI tracking tools.
Product discovery and documentation tools.
Cloud and IT management environments related to RMM and observability.
Working environments involving telemetry systems, monitoring tools, and automation workflows.