Product Manager, Ecosystem

ABOUT US ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 11,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 11,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! ABOUT THE ROLE We are looking to bolster our user experience and product team that focuses on all interactions players enjoy outside our games and the parts that connect to our ecosystem inside of games. It’s our job to make sure that every part of the player’s journey with is simple, intuitive, and most importantly, fun. That means working with key stakeholders across the business to help design and bring new user experience flows to life – all before a single line of code is written. Since everything we do is enjoyed by millions of players worldwide every single day, it’s important that we get these decisions right. If you’re able to bring solid product management and execution to a highly driven, fast-moving, and talented team, you’ll fit right in. Reporting to the Head of User Experience and working closely with product owners, specialists, designers, business analysts, and development teams, this is a hands-on role that can be on the ground with the team in Gibraltar or Malta, or remote. WHAT YOU'LL BE DOING Strategic Responsibilities Work closely with the product team to help conceptualise new features and enhancements for customers. This will include participating in team reviews, meetings, and brainstorming sessions. Take complete ownership of features and improvements you take from concept to production. You will be collecting background from key stakeholders, gathering information from supporting teams, writing detailed specifications for developers, documenting supportive processes, and liaising with any operational teams that are required in an ongoing manner to support the output. Represent projects you have taken on as the main point of contact for any questions from stakeholders and execution teams. This will include doing detailed presentations, walkthroughs, and demos during the production and release processes to ensure everyone is kept apprised of new developments. Assist all teams with questions about our features/roadmap and to help guide supportive specifications being done in other teams. Prioritise and manage your tasks and backlog effectively to ensure that we are always delivering what we promise on time. Identify key dependencies, issues, and potential blockers ahead of time to derisk deliveries we are responsible for. Liaise with the development team to scope projects out, get delivery estimates, and ensure that they have everything they need to progress effectively. This may include feeding back on early builds and making course-correcting adjustments during a project’s lifetime. Perform user acceptance testing of key features and improvements that are about to launch and ensure they fit with the original functionality and representation envisioned. Present your concepts clearly, concisely, and effectively to the team and to stakeholders. Adjust features and improvements based on feedback from stakeholders or from broader technical challenges, constraints, or limitations that may arise during the production process. Work with designers to bring concepts to life and to ensure that all critical use cases and player journeys are covered. Feedback on other proposed designs and requirements within the team, particularly in cases where it may affect project dependencies. Document new features and improvements so that other team members (or other teams) clearly understand the design decisions made. Prepare release notes when your projects are about to be taken live. This may include a “care package” of instructions and information to linked teams that will be supporting or consuming the improvements or features. Liaise with other product teams throughout the business to ensure broad alignment with related systems and journeys. Develop KPIs and other metrics designed to quantify whether the improvements, products, or features we launch have met their objectives (i.e. what does success look like). Set up and monitor key player journeys / funnels to look for issues and/or opportunities for improvement. Attend sprint and development ceremonies where necessary and relevant. Strategic Responsibilities Identity gaps or issues in the current product portfolio and/or journeys and suggest improvements that should be considered for the roadmap. Evaluate our product offering in comparison to others in our market (and market adjacent) for opportunities. Keep an eye on broader product trends and tools, especially within the gaming and entertainment spaces, to ensure that we are keeping up with best product management practices so we can deliver experiences that exceed customer expectations. Provide thoughtful, considered feedback on the overall roadmap and user experience strategy. WHAT WE ASK OF YOU Education, Qualifications, and Background You should have experience in a product role where you have taken large, complex projects from idea to live successfully, ideally with experience in iGaming. You must be exceptional at writing and pulling together critical components (such as visuals and designs) to deliver clear business requirements that the development teams can consume and build upon. You should be able to understand the mindset of a gaming customer and balance those with the needs of our business-to-business clients. Key Experience Areas You should have a clear understanding of usability and user-centred design. Understand different software development processes, how development teams work, and how different product roles work with development teams is critical to your success. Ideally you will have some technical background or knowledge. Understanding how developers build the interfaces and the challenges they face is tremendously valuable when designing solutions. Having the ability to code in HTML or CSS is advantageous. Ideally you will also have design knowledge and/or capabilities. While we have product designers and UI/UX specialists, having this ability is a big plus. Personal Characteristics Be exceptionally well-organised. There are going to be a lot of moving parts to this role so you must bring method and structure to your approach. Be able to adapt to different circumstances, teams, and styles of working. Have the finesse of an emissary and inspire your colleagues to collaborate with you. Product roles touch upon nearly all areas of the business so this characteristic is critical to helping you succeed. Be extremely creative – we’re in the entertainment business and the solutions we design should thrill and delight players. Be obsessed with details and optimisations. Creating amazing player experiences means scrutinising every detail to ensure that you’re constantly delivering the best possible solution. In a such a highly competitive industry, small details can make a big difference. Be meticulous. Getting the details right is one thing – follow up and follow through with the same level of detail is critical to delivering large-scale, complex projects successfully. Take critical feedback well. A lot of different stakeholders are going to be looking at our features and improvements – this is a critical part of the collaboration process. Knowing how to accept and act on feedback is vital to this role. Discuss constructively and diplomatically. Having many different views means that we won’t always agree – but we need to focus on collaborating solutions that deliver optimal outcomes for our customers. Be an expert communicator both visually and verbally. You will need to represent your work to many different audiences in varying levels of detail and technical proficiency. For example, explaining them to stakeholders versus relaying the details to development. Exude transparency, openness, and objectivity. We’re all here to build great things and need to collaborate effectively. Thrive in a fast-paced environment and be able to work to very tight deadlines. We work to ideate improvements quickly and make decisions to push the business forward. Speak English natively or be completely fluent. WHAT WE OFFER IN EXCHANGE Highly competitive salary Detailed company training on the highest standards Friendly and supportive culture Tremendous growth opportunities in a large, fast-moving international company