Product Manager, Cybersecurity

Company Overview We’re more than a single-source IT provider -- we help companies, schools, and cities build smarter and safer communities with exciting AI, cloud, IoT, and cyber-physical security solutions. Join a dynamic team of passionate professionals dedicated to tackling challenges and fostering continuous learning in an environment that values innovation and collaboration. At Claro Enterprise Solutions, a globally recognized leader and Certified Great Place to Work, your personal and professional growth takes center stage. We foster a culture of excellence, diversity, and continuous learning, empowering individuals with a growth mindset to shape the future of IT solutions. Job Summary Cybersecurity Product Manager – Managed Security Services Location: [Remote / Hybrid] Type: Full‑time We’re looking for a Cybersecurity Product Manager to help define, evolve, and scale our managed security offerings — including MDR, SOC services, endpoint security, vulnerability management, and Zero Trust–aligned solutions. This role is ideal for a product manager who has worked close to cybersecurity operations and wants to own outcomes across customer value, service delivery, and go‑to‑market execution . Responsibilities Product Ownership & Strategy Own the product roadmap for managed cybersecurity services (e.g., MDR, SOC services, endpoint security, vulnerability management) Translate customer, market, and operational insights into prioritized product initiatives Balance scalability, security efficacy, and cost‑to‑deliver when making product decisions Customer & Market Insight Engage directly with customers and internal teams to understand pain points across the full lifecycle (pre‑sales → onboarding → run → expansion) Monitor competitive dynamics, mid‑market trends, and compliance drivers to ensure strong product‑market fit GTM & Revenue Enablement Partner with Sales and Marketing to support product positioning, value propositions, and sales enablement Contribute to outcome‑based narratives and product differentiation for customer conversations Support key deals by providing product expertise and security context Service & Operational Alignment Work closely with SOC, Security Operations, and Delivery teams to align: Service scope and boundaries SLAs, KPIs, and onboarding workflows Partner with Finance and Customer Success to support retention, expansion, and scalable delivery Technical Collaboration (Product‑Level, Not Engineering) Collaborate with security engineers, SOC leaders, and vendors on: Tool evaluations and product integrations Proofs of concept and capability assessments Enhancements to detection, response, and automation workflows Stay current on emerging security capabilities (MDR/XDR, automation, cloud security, AI‑driven detection) Qualifications What We’re Looking For (Must‑Have) Experience owning or helping own cybersecurity products or managed security services Background working closely with security operations, SOC, MDR/XDR, or incident response teams Product management experience including roadmap ownership and cross‑functional delivery Ability to translate technical security concepts into product decisions and business value Familiarity with U.S. mid‑market security buyers, constraints, and buying patterns Nice to Have (Not Required) Experience in an MSSP, MDR provider, or SOCaaS environment Exposure to endpoint security, Zero Trust concepts, vulnerability management, or cloud security Experience supporting GTM activities (sales enablement, positioning, competitive insights) Familiarity with common security frameworks or compliance drivers (e.g., NIST, HIPAA, PCI) How to Think About “Hands‑On” This role is hands‑on at the product and service level — evaluating tools, shaping workflows, validating capabilities, and partnering deeply with security teams. It does not require performing day‑to‑day SOC analyst or incident responder duties. Why This Role High‑impact ownership of customer‑facing security services Direct collaboration with security practitioners, product leaders, and go‑to‑market teams Opportunity to shape how security outcomes are delivered at scale What we offer Competitive compensation (base + bonus) Medical, Dental, Vision 401(k) with company match Tuition reimbursement and professional development 16 paid holidays, 15 PTO days, and 7 sick days A collaborative, inclusive culture that values ownership and impact Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer. What We Offer Professional development A culture that celebrates success and diversity Medical, Dental, Vision 16 Holidays, 15 days PTO, 7 sick days 401k with a match and tuition reimbursement The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.