Product Manager (AI)

We're looking for a Product Manager who lives at the intersection of AI and communications — someone who can take complex AI capabilities and turn them into products that real businesses actually use and pay for. You'll own the AI product roadmap across two of our most strategic platforms: UContact — our CCaaS platform serving BPOs, collections companies, and enterprise contact centers across LATAM. You'll define and deliver native AI Agent capabilities (inbound + outbound) directly inside UContact. Unite — our UCaaS platform. You'll drive AI features including Huddle AI Studio, Settings AI Assistant, Coach integration, and post-summary webhooks. This is not a "manage the backlog" role. You'll be driving direction, making hard calls on scope, and partnering closely with engineering, design, and leadership to ship products that move the business. What You'll Do: UContact AI Define the roadmap for the native AI Agent in UContact, starting with outbound scenarios (collections, BPO campaigns, and proactive outreach). Own the product vision: a native AI Agent embedded directly into the UContact flow builder, operating on a point-and-click, no-code basis. Coordinate with the UContact engineering team (Uruguay) and the AI Agent team (US/Israel) to deliver a seamless, integrated user experience. Prioritize inbound vs. outbound features, scope development milestones, and establish clear definitions of done (DoD). Collaborate with Karina and Santiago (UContact co-POs) on core foundational work, including password management, user impersonation, and provisioning. Unite AI Own the Huddle AI Studio roadmap, enabling customer-configurable AI analysis profiles for meetings. Drive the Settings AI Assistant from initial scoping through final delivery, partnering closely with engineering on an MCP-first approach. Manage the packaging and tier positioning for the Coach + Huddle AI Studio bundle. Deliver post-summary webhooks in close collaboration with the engineering team. Cross-Cutting Responsibilities Translate complex AI capabilities into clear, customer-facing value propositions that the sales team can lead with. Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention. Present product strategy and status updates to the executive team and the Board of Directors. We're Looking For: Must-Have Qualifications: 4+ years of experience in product management, with at least 2 years focused on AI or ML-powered products. Proven background in B2B SaaS, ideally within communications, contact centers, or enterprise software industries. Strong technical fluency: you don't need to write code, but you must thoroughly understand APIs, LLMs, and system integrations to make smart scoping decisions. Demonstrated ability to define product scope, write clear requirements, and hold teams accountable to delivery timelines. Experience working with distributed engineering teams across multiple time zones. Excellent communication skills, with comfort presenting to executives and defending product decisions under pressure. Nice-to-Have Qualifications: Experience with CCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar). Familiarity with LLM-based products, including prompt design, tool use, and agent frameworks. Spanish language skills (a significant plus for navigating the LATAM market context). Hands-on experience with Voice AI or Conversational AI products. Background in contact center operations or the BPO industry. Who you are: You make calls. You don't wait for consensus to build forever. You're comfortable with ambiguity and can drive clarity in fast-moving environments. You think about the customer first, the technology second. You can go from a 30-minute leadership meeting to a detailed spec in the same afternoon. You care about shipping things that work, not just shipping things. We offer you: Remote b2b or hybrid (Belarus-Moldova) work opportunity! Stable job with long-term growth perspective. Competitive salary with annual performance review. Really good hardware. An exciting and challenging job with talented people around. Continuous learning and career growth opportunities. Compensation for professional training, seminars, and conferences. Referral program – get rewarded for helping us grow the team with talented people. Company-supported English classes to enhance your professional growth. More perks for the Minsk and Chisinau office employees. A few words about us: IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues. We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions. Net2Phone is a rapidly growing global provider of unified cloud communications solutions. It solves the problem of cost optimization for businesses in more than 50 countries, providing them with high-quality VoIP services. Net2Phone provides businesses with an integrated communications suite featuring powerful collaboration tools such as voice, messaging, chat, and unlimited domestic and international calling to 23+ countries. The product was named ‘VoIP Supplier of the Year’ by the Telecom Consulting Group in 2018.