Job Title: Product Manager
Business Unit: ASPEN by Charter
Location: US/CAN Remote
Travel Required: Minimum up to 25% travel across North America
Company Summary
ASPEN by Charter is a leading provider of all-in-one dealership management software, helping equipment dealerships across North America run more efficiently, increase profitability, and scale with confidence. With over 40 years of industry experience, our platform and integrated solutions streamline sales, service, parts, rentals, reporting, and customer engagement from a single, connected system. Part of Constellation Software, ASPEN delivers mission-critical solutions trusted by hundreds of dealerships across agriculture, rural lifestyle, construction and golf & turf industries, enabling them to simplify operations and achieve long-term growth.
Position Summary
We are seeking a disciplined and passionate Product Manager to improve customer satisfaction by:
- Driving product enhancements based on customer feedback
- Releasing more frequently and with minimal impact to customers
- Improving the visibility and predictability of enhancement requests and releases
- Mentoring our team in product management best practices
Key Responsibilities
- Own the research, ideation, development, launch, post-launch tracking, ongoing enhancements, and improvement of our dealer management system (ERP) to create strong outcomes for our customers and business
- Gather customer feedback to define product vision, roadmap, and growth opportunities within the core product. Develop business and product requirement documents to meet product strategies
- Lead R\&D teams to ensure the application delivers to requirements on time and meets business needs
- Develop and manage relationships with manufacturers to create mutually beneficial partnerships and integrations on time
- Drive adoption of new features, add-ons, and initiatives
- Plan and prioritize product feature backlog and development for the product. Drive consensus through customer focus groups
- Provide backlog management, iteration planning, and elaboration of user stories
- Lead planning for product releases, set expectations for delivery of new functionalities, and facilitate internal and external training
- Evaluate competitors and the market for capabilities and emerging technology trends
- Work collaboratively with Marketing to develop go-to-market strategies, core messaging, and enablement tools
- Track and report on product metrics to measure success
Required Qualifications
- Previous working experience as a Product Owner for software product
- Bachelor’s degree or equivalent, preferably in Computer Science or another technical field
- Knowledge of Agile process and principles; Certified Scrum Product Owner is a plus
- Good understanding of cloud technologies and experience with SaaS model
- User experience design experience (research, mapping opportunities, and developing concepts)
Competencies
- Strategic thinker driving long-term product vision; strong business acumen
- Customer Centric: passionate about delivering value and improving customer experience
- Strong sense of urgency: get things done’ mindset
- Open to new ideas: high degree of intellectual curiosity, creativity, and willingness to experiment
- Analytical: ability to digest a lot of information and convert into actionable insights
- Goal driven ability to follow through and complete tasks to achieve specific goals
- Conscientious: deliberate, self-disciplined, organized, and dependable
- Assertive: directness in expressing oneself and in dealing with others
- Excellent communicator with great people skills
FLSA Designation (US Only):
Exempt
Salary Range:
The estimated base salary range for this role is USD$117,000.00 - USD$143,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Benefits (US Only):
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
Time off (US Only):
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at
[email protected].
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
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