Essential Functions :
Documentation Review and Updates
-Review the published English and Arabic article monthly and update the Internal Team (Product) .
-on the addition/Deletion and update the article for the internal team to re-publish.
-Handle the Checker level of the complaints report in the absence of the Officer in Charge and
submit on a timely manner to the Legal and Compliance.
-Submit the monthly Chat report and its improvement in relations to Canned Response.
-Maintained Status Page Portal and its publication content more so during the MICO related matter. This also requires communication with Internal Team if new Notification required to be published .
-Support the OIC in relations to the enhancement of the Fresh Desk Tools such as update,
communication to the 3
rd
party, review of the Approval Max for the expenses related to the tools
and annual updates of the documentations required by the Department.
-Day to Day support of Live Chat and tickets handling primarily the KSA support.
-Provide Monthly report of Chat volum .
- Position Type/Expected Hours of Work :
These are full-time positions, and regular hours of work and days are Sunday through Thursday, 8:00 a.m. to 5 p.m.
-Qualifications :
1. Bachelors degree is a MUST.
2. 1-3 Years of experience in customer care role.
3. Proficiency in English and Arabic.