Product Documentation & Analytics Specialist

The Opportunity Most companies treat documentation as an afterthought. At Censis, we believe documentation should be a differentiator. It's the difference between a customer who gets value on day one and one who never fully realizes what they bought. We're looking for someone who sees that — and is always looking to build something better than what exists today. This isn't a "maintain the wiki" job. This is a chance to shape how we understand and influence the way customers use our products. You'll sit at the intersection of product, analytics, and customer experience — with the tools, access, and trust to make a real impact. If you geek out over documentation architecture, get excited by behavioral analytics, have opinions about what good in-app guidance looks like and be part of an awesome Product Management team — keep reading. Key Responsibilities Build Documentation That's Interesting to Read (New Products, Enhancements & Maintenance Releases) Partner closely with Product and Engineering to create comprehensive customer facing documentation for new features, enhancements, and releases Proactively identify gaps in existing documentation before customers find them, using relationships with Customer Success and Support Own the voice, structure, and standards that make Censis documentation instantly recognizable as high-quality and trustworthy Align documentation with how Marketing positions products and how Product communicates releases — so everything tells one coherent story Your Documentation toolkit will include: Release notes that lead with customer value and not just feature lists Technical and end-user manuals In-app help content and guided workflows API documentation IT and security documentation Quick reference guides Implementation and onboarding content Support and troubleshooting resources Be a Product Expert Develop genuine, deep expertise in the Censis product suite — not just feature names, but the workflows, pain points, and use cases our customers live in every day Stay close to the roadmap so documentation is never playing catch-up Turn Product Usage Data into Product Intelligence: This is where the role gets interesting. You won't just document the product — you'll help us understand how it's being used and then use that understanding to drive better adoption. Maintain product mapping and feature tagging to enable customer utilization and adoption insights Design and deploy in-product engagements that drive awareness of new releases and key features Run customer surveys that feed real signal back into the product and roadmap process Administer customer surveys to collect ongoing product- and feature-level feedback Configure and evolve the in-product knowledge bot — building guided tours, feature education flows, and contextual help that meets customers where they are Partner with Product and Marketing to bring events, webinars, and announcements into the product experience itself What We're Looking For The baseline: Bachelor's degree in Technical Communication, English, Journalism, or a related field — or equivalent experience that proves you can do the job 5+ years creating technical documentation or product content for software applications Experience with documentation platforms and content management systems (Confluence or similar) Exceptional writing skills — the kind where you can explain a complex workflow to an SPD technician and an OR Director in the same document and have both of them feel like it was written for them Strong organizational instincts and the ability to juggle multiple launches, releases, and stakeholders without dropping anything What will make you stand out: Experience with product analytics or customer engagement platforms — Pendo, Gainsight, WalkMe, or similar A point of view on what great product documentation looks like in 2026 and beyond Curiosity and an experimentation mindset about how AI agents can help enhance documentation workflows, content tooling A builder's mindset — you'd rather design a better system than maintain a broken one Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Censis Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected]. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position is 61,500 -102,700