Product Design Lead

Product Design Lead About ZAVA We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest-growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact. Our team of Doctors, Engineers, Patient Care Advisors, Pharmacists, Marketers, Product Managers, UX Designers, Commercial, and Operations Specialists work together to build digital healthcare that truly fits around our patients’ lives. The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France, Spain, and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective. We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare. About the role The Product Design Lead is a company-wide UX strategist, leading the day-to-day direction of our small design team. This role requires managerial, strategic, and hands-on design skills and experience. The Product Design Lead has a track record of leading teams from the front, setting creative direction, and delivering end-to-end design work. They are a key contributor to creating exceptional user experiences across customer touchpoints and internal tools at ZAVA,spanning multiple countries and partners. With a deep understanding of our doctors’ and patients’ needs and contexts, the Product Design Lead collaborates closely with cross-functional teams to articulate and translate those requirements into innovative design solutions. Their expertise and passion for design are instrumental in promoting a user-centric mindset throughout the organisation. What you'll own As Product Design Lead, you will be responsible for setting the design direction across key product areas, ensuring we deliver experiences that meet patient needs and business goals. You will lead and develop a team of Product Designers and a User Researcher, creating an environment where people can do their best work and grow their careers. You will shape design strategy, translating business objectives, user needs and product vision into clear priorities. You will define how we approach problems, bring clarity to ambiguity, and ensure design is represented in strategic decision-making across the organisation. You will oversee the end-to-end design process across multiple initiatives, guiding discovery, research, prioritisation and delivery, while remaining hands-on where needed; your focus will be on enabling the team to deliver high-quality outcomes and ensuring consistency across the patient journey. Champion a patient-centred approach, ensuring research and user insight inform decision-making and that the right problems are being solved in the right way. Collaborate closely with Product, Technology, Clinical, Commercial and Operations teams, building alignment, influencing direction and ensuring design solutions work for both patients and internal teams. Develop and evolve our design practice by improving processes, raising quality standards, strengthening collaboration, and contributing to a culture that values learning, impact and continuous improvement. Guide the creation of concepts, prototypes and final designs at the appropriate level of fidelity, maintaining a high standard of design quality and helping the team make effective design decisions. What we're looking for Circa 5+ years' experience in product design, with a strong focus on UX, discovery and leading design within cross-functional teams. Proven ability to shape product and UX strategy, translating user needs, business goals and data into clear design direction and measurable outcomes. Experience leading and developing designers and researchers through coaching, mentoring and performance management. Strong communication and stakeholder management skills, with the ability to align teams, influence decisions and advocate for design at all levels. Strong UX and UI craft, with a high bar for quality and the ability to guide others in delivering exceptional user experiences. Comfort working in fast-paced, ambiguous environments, balancing user needs, business goals and technical constraints. Experience designing for complex or regulated domains, ideally healthtech, with an understanding of accessibility, data privacy and clinical workflows. Nice to have, but not at all essential Experience working in digital healthcare Experience working in direct-to-consumer / B2C technology industries Our Values Humble: You listen and take on feedback. You are kind and caring to those around you. Inquisitive: You question the status quo, dare to do things differently and explore the possibilities. Resilient: You embrace change and face challenges. Macher: You are innovative and rise above the rest to use your initiative to improve, develop and deliver. Collaborative: You actively share ideas and work together to drive goals as a team. Benefits from the day you join: 🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off 🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts 🩺 Healthcare cashback plan through SimplyHealth 💙 20% off all ZAVA products & services for you and your friends and family 🏡 Remote, hybrid, and flexible working 💻 MacBook Pro 🌍 Flexible bank holidays - take the ones that matter the most to you. Additional benefits following the probation period: 💰 £500 training budget per year 🧑‍⚕️Vitality Private Health Insurance + Vitality discounts & headspace membership 🚼 Workplace Nursery Salary Sacrifice Scheme 🏦Pension Salary Sacrifice Scheme ✈️ Company sabbatical after 2 years 🗺 Opportunity to work from overseas for 2 months each year 🤑 Gift vouchers after 3, 5, and 10 years of service Equal Opportunities We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments available on request. Department Product & UX Role Product Design Lead Locations London Remote status Hybrid