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Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Process Engineer Location: Louisville, KY (REMOTE) Duration: Long Term Contract Certifications: Six Sigma Lean & Green Belt Job Descriptions: · Strong experience in process mapping and documentation · Hands-on experience with Lean Six Sigma (Green Belt preferred) · Proven background in continuous improvement / process consulting · Experience working in ITSM and engineering/technology environments · Ability to facilitate workshops and manage multiple stakeholders · Strong analytical and problem-solving skills · Excellent communication (written & verbal) Key Responsibilities: · Lead process mapping and documentation initiatives (Value Stream Mapping, Business Process Mapping) · Analyze existing ITSM and engineering processes to identify improvement opportunities · Facilitate process workshops with cross-functional stakeholders · Drive continuous improvement initiatives using Lean Six Sigma methodologies · Perform cost-benefit analysis to quantify process improvement impact · Collaborate with engineering and operations teams to streamline workflows · Create detailed process flows and documentation for stakeholder readouts · Support adoption of new tools (e.g., ScanAI) for process optimization Microsoft tools: Excel, PowerPoint, Word · Process mapping tools: Lucidchart (Lucid), Visio or similar · Familiarity with ITSM tools/processes (ServiceNow or similar is a plus) · Exposure to emerging tools like ScanAI (good to have) Soft Skills - Excellent communication - Team collaboration - Documentation and knowledge sharing Education Requirements: · Experience in technology operations / engineering process optimization · Strong understanding of ITIL / ITSM frameworks · Experience working in consulting or transformation projects Pradeep Sharma Account Manager [email protected]