Privacy Analyst

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future. Position Overview: A Privacy Analyst, Customer Support is responsible for ensuring the success of our customers by effectively managing tickets coming from customers / end users / law enforcement entities about local privacy laws, privacy policies, Risk & compliance, regulatory or legal concerns. Apart from day-to-day activities, the candidate is expected to be involved in driving internal process improvement initiatives, run projects of organisational importance, guide / mentor the next cadre of Privacy analysts as per Entrust values, while being a face of organisation to the wider customer base. The candidate is expected to be an independent, self-motivated, proactive, results-oriented, hands-on person always ready to provide guidance to team members and able to define and provide a high level of customer satisfaction through the delivery of world-class support services. You will achieve through this: Leadership - Leading by example, with hands-on approach to problem resolution. Sense of urgency when prioritising tasks, negotiating with stakeholders and securing agreement from all parts. Persuasive communication across all levels. Product understanding - Developing a deep understanding of Entrust’s product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, legal, security and mentors. Show confidence when demonstrating Entrust’s solutions. Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Manage the end-to-end lifecycle of data privacy requests within the regulatory timelines. Supporting the team as they investigate and fix any issues customers are facing when using our services. Required Technical and Professional Expertise: Fluent spoken and written English. Empathy and the desire to help others. Sense of urgency, ability to prioritise tasks based on business priorities. Pragmatic problem-solving skills. Can work independently and make decisions even when limited details are available. High attention to detail and commitment to handling sensitive data responsibly. Strong communication and collaboration skills, with the ability to effectively work with both technical and non-technical stakeholders across projects and tasks. Diligence, patience and friendliness, even when things need to move fast. Experience as an user of support ticketing systems such as Zendesk, Salesforce etc. Preferred Technical And Professional Expertise Previous experience, or at least awareness of data protection legislations such as GDPR, CCPA, CPRA, PIPEDA, etc, how they work, and why they are important and necessary. Experience in a support or other service-oriented customer-facing / public-facing role. Experience in following scripted processes, and in logging details as needed. NO AGENCIES, NO RELOCATION LI-NR1 At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com .  Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [email protected] . Recruiter: Neha Rathore [email protected]