Principal Solutions Architect

Location requirements: Remote based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones. About the Role: BigPanda is seeking a Principal Solutions Architect to join our Professional Services team. This is a high-impact, customer-facing role focused on helping strategic enterprise customers design, implement, and realize long-term value from the BigPanda platform. You will serve as a senior technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernize incident management and service operations. We’re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda’s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale. What you will do: Lead strategic customer engagements from discovery through implementation, adoption, and value realization Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects What skills and experience you’ll bring to BigPanda: 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles Deep knowledge of monitoring, observability, ITSM, and incident response platforms Experience leading complex enterprise implementations with multiple stakeholder groups Ability to influence senior customer stakeholders and connect technical decisions to business outcomes Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery Strong consultative communication skills across technical and non-technical audiences Track record of improving team practices through mentoring, reusable assets, or process development About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: Competitive equity Remote-first environment Unlimited PTO Twelve (12) paid holidays throughout the year Comprehensive health benefits #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. Financial planning services Employee learning & development budget Values-based recognition (quarterly and annually) Social community & ERG programs Dog friendly office Lunches provided in office Flexible work environment along with a work-from-home stipend to support remote work arrangements Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $195,500 - $230,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at [email protected].