Principal, Innovation Services

About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a remote position. You can work from home and be located anywhere in the U.S About the Role The Principal, Innovation Services, is a senior member of the Innovation and Data Sciences Services (IDS) team within Professional Services at Kinaxis, accountable for IDS program governance and supporting the launch of new product introductions globally. Leveraging deep knowledge of Maestro, advanced analytics, commercial and supply chain acumen, this role collaborates cross-functionally to enable the transition of new Kinaxis product solutions through all stages of product launch, from initial requirements scoping & estimating to deployment. The Principal, Innovation Services, operates and communicates effectively with internal and external stakeholders at all levels, including C-level executives, sales partners, product managers, product development to key solution and delivery teams Key Responsibilities Lead the Innovation and Data Sciences program management to enable successful transition from new product introduction to full scale deployments. Partner with Product Management, Product Development, Solution Development, Professional Services and other key stakeholders to develop and continuously enhance new PS deployment templates and assets, incorporating learnings from field deployment. Lead IDS risk management in partnership with Product and Technical PMO partners, to mitigate risks driven by product development dependencies, ensuring successful deployments. Partner with Client Partners, Product teams, Product Management, and IDS Managers to develop comprehensive SOWs, including communication, cost, time, and resources to meet client implementation specifications, with on-going enhancements to standard deployment questionnaires & estimates based on field deployment learnings. Track future project opportunities and coordinate with Client Parters on projected SOW close and start dates to support project team resourcing alignment with PS organization. Drive training and enablement for Professional Services team in the New Products areas. Work closely with Product Management and internal training enablement leadership to organize training sessions and bootcamps, developing training content as needed. Build and maintain productive relationships with key stakeholders involved in the introduction and deployment of new Kinaxis solutions. Work closely with Product Operations and Program Managers to support new product go-to-market strategies and timelines. Primary Skills and Qualifications Bachelor's degree in Computer Science, Industrial Engineering, Business, Supply Chain Management or a related field. Minimum 10 years’ Supply Chain industry experience. Experience in Data Science, Optimization or Application development, cloud technologies, SQL and /or integration skills. In depth Technical Program Management expertise, with at least 5 years demonstrated history of implementing complex software solutions. Dynamic and critical thinker who can understand the intricacies of a new product launch while maintaining a strategic view of the connectivity into professional services. Advanced stakeholder management skills, with the ability to manage a complex network of stakeholders and navigate across multiple enterprise functions to achieve results. Ability to travel 50%, mostly in North America with some global requirements. Ability to effectively communicate with all levels within the organization, including C-level Executives. R ole Specific Skills and experience Previous experience working in a Management Consulting environment. Experience with manufacturing planning solutions such as Kinaxis, SAP, JDA, etc. Experience working with product development or product management stakeholders. Experience with production planning and scheduling Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: Flexible vacation and Kinaxis Days (company-wide days off) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.