Pre-Sales Solutions Engineer
IDWise | Fully Remote
📍 Fully remote within MENA/GCC ±2 hours timezone overlap
✈️ Potential customer travel required
🏢 Reports to: COO
💼 Type: Full-time
About IDWise
IDWise is the AI-powered identity verification platform trusted by regulated financial institutions across MENA, GCC, SEA, Africa and select international markets.
We work with banks, fintechs, payment institutions, exchanges, brokers, and other regulated organisations operating in environments where compliance, fraud prevention, and customer experience all need to work together seamlessly.
Our platform supports identity verification, biometrics, liveness, AML screening, orchestration, and digital onboarding at production scale across multiple markets.
About the Role
We’re hiring a Pre-Sales Solutions Engineer to own the technical pre-sales motion end-to-end.
You’ll act as the single technical point of contact throughout the sales cycle — leading discovery, designing solutions, running demos and PoCs, managing RFP responses, and ensuring a clean handoff into Implementation once deals are signed.
You’ll work closely with:
- Account Executives
- Product
- Engineering
- Customer Support
- Account Management
This is a senior individual contributor role with the visibility, autonomy, and scope of a function lead. As the company grows, this role is expected to evolve into leadership of the pre-sales engineering function.
You’ll work directly with the COO and CPTO on strategic opportunities and enterprise engagements.
What You’ll Own
Technical Discovery & Solution Design
- Lead discovery sessions with customer compliance, fraud, risk, IT, product, and engineering teams
- Understand regulatory requirements, KPIs, operational workflows, and integration constraints
- Translate customer business problems into IDWise solution patterns.
- Design end-to-end onboarding and verification journeys
- Define integration approaches across APIs, SDKs, hosting, data residency, and reporting
- Produce architecture diagrams, sequence flows, and technical integration specifications
Demos, Workshops & Proofs of Concept
- Deliver tailored demos to technical and executive stakeholders
- Run architecture workshops and technical deep-dives
- Scope and execute PoCs against agreed success criteria
- Protect PoC boundaries to ensure pilots convert into commercial outcomes rather than drifting into unpaid consulting
RFPs, RFIs & Enterprise Responses
- Own technical responses for: RFPs, RFIs, security questionnaires, vendor due diligence, and regulator-facing submissions.
- Maintain reusable response libraries covering: security, data protection, architecture, SLAs, regulatory alignment, and performance.
- Coordinate inputs from engineering, product, security, operations, and legal.
- Ensure responses remain technically accurate and commercially realistic
Customer Advocacy & Handover
- Serve as the primary technical point of contact during the sales cycle.
- Lead formal handoff into: Implementation, Customer Success, and Account Management.
- Ensure signed deals include: clear solution designs, agreed scope, configuration assumptions, and known risks.
- Support early implementation phases when necessary to protect commitments and avoid scope drift
Standardisation & Scope Discipline
- Build reusable: Reference architectures, demo environments, integration templates, technical answer libraries.
- Escalate any non-standard customer requests before they become commercial commitments
- Maintain clarity internally on what IDWise supports effectively out-of-the-box
- Push back constructively on bespoke or out-of-scope requests while proposing practical alternatives
Market Intelligence & Sales Enablement
- Track competitor positioning, pricing trends, and product movements
- Build technical enablement material for sales teams and partners: battlecards, FAQs, objection handling, integration walkthroughs
- Train commercial teams on technical qualification and positioning
What We’re Looking For
Required
- 5+ years in B2B SaaS pre-sales, solutions engineering, sales engineering, or technical consulting
- At least 2–3 years operating at senior level
- Experience selling into regulated financial institutions.
- Hands-on experience with one or more of: identity verification, KYC/KYB, AML screening, biometrics, fraud prevention, eKYC platforms, or digital onboarding.
- Strong understanding of: REST APIs, SDK integrations, Webhooks, OAuth/JWT, enterprise integration patterns and working knowledge of cloud architecture on AWS, Azure, or GCP.
- Understanding of: Data residency, regional deployment models, basic cloud security posture, and experience owning complex RFPs and enterprise tenders end-to-end
- Strong written and verbal communication skills
- Comfortable presenting to both technical and executive audiences
- Strong live customer presence and workshop facilitation ability
Nice to Have
- Arabic language proficiency (business level)
- Experience at a RegTech, identity verification, AML, or onboarding vendor
- Technical degree in Computer Science, Engineering, or Information Systems
- Experience working alongside global system integrators
- Familiarity with AI/ML evaluation concepts:
- False Accept Rate (FAR)
- False Reject Rate (FRR)
- Model drift
- Dataset bias
- Explainability
- Experience building scalable reusable pre-sales assets and frameworks
Why IDWise
- Production deployments with regulated banks, brokers, and fintechs across MENA, GCC, Europe, and Asia
- Millions of identity verifications processed annually
- Deep technical and commercial leadership team with expertise across identity, banking, and AI
- Flat operating model with direct exposure to the COO, CPTO, and CEO
- Real ownership and autonomy in shaping the pre-sales function
- Remote-first culture with flexibility and strong growth opportunities
How to Apply
Send:
- Your CV
- A short note describing a regulated financial institution deal you technically owned end-to-end
Tell us:
- What the customer was solving
- What the solution design looked like
- How the engagement landed commercially