Pre-Enrollment RN Supervisor

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com . Role Scope: We are looking for a mission-driven Registered Nurse to join our team as the RN Supervisor, Pre-Enrollment for Southern California. This is a centralized clinical supervisory role supporting Enrollment RNs across all four Southern California PACE sites. The RN Supervisor serves as the operational and clinical execution layer between frontline Enrollment RNs and the RN Clinical Manager. The RN Supervisor serves as the first clinical filter for Level 2 cases, owns day-to-day enrollment case operations, enforces SOPs, and ensures documentation quality, workflow consistency, and regulatory readiness across sites. This role is critical to scaling Pre-Enrollment operations safely and compliantly as Habitat Health expands to West Covina and San Leandro in January 2027. Core Responsibilities & Expectations for the Role Own daily review of the RN tracker, Salesforce enrollment pipeline, and Epic work queues to ensure alignment across systems Identify stalled cases, missing documentation, incomplete assessments, or scheduling gaps and return cases to Enrollment RNs with clear, time-bound next steps Ensure all case status updates are reflected consistently across Epic, Salesforce, and the RN tracker Serve as the primary point of contact for day-to-day enrollment case questions from Enrollment RNs and Intake staff Monitor completed, upcoming, canceled, and rescheduled Enrollment RN home visits across all Southern California sites Track 30-day forward-looking visit capacity to anticipate bottlenecks and staffing constraints Identify no-show trends and recommend scheduling or workflow adjustments Track applicants by enrollment readiness category (signed, DHCS-approved, pending assessment, pending state response) and identify cases at risk of missing the monthly DHCS cutoff Escalate at-risk cases to the RN Clinical Manager with specific mitigation recommendations Serve as the central operational reviewer for all ILOC submissions prior to DHCS submission; coordinate ILOC email workflows and submission sequencing Catch documentation discrepancies prior to state submission and manage resubmissions; enforce 24-hour ILOC turnaround standards and maintain Epic audit trails Receive and triage all potential Level 2 case flags from Enrollment RNs across SAC, SLA, West Covina, and San Leandro; confirm escalation criteria and ensure documentation completeness prior to escalation to RN Clinical Manager Own end-to-end Health & Safety (H&S) Committee operations for Southern California sites, including case intake and triage, documentation gap review, committee packet assembly, meeting facilitation, real-time Epic documentation, and outcome communication and compliance follow-up Author concise clinical summaries aligned with Medical Director communication standards; ensure all H&S determinations comply with 42 CFR §460.150(b)(1) and §460.152(b) requirements Enforce consistent application of all Pre-Enrollment SOPs across Southern California sites; deliver training content developed by the Director and Clinical RN Trainer to frontline Enrollment RNs Maintain training logs and competency documentation; identify recurring errors or training gaps and escalate to RN Clinical Manager Coordinate Enrollment RN schedules and home visit assignments; monitor documentation quality, timeliness, and completion rates Collaborate with Intake, Data Ops / Health Plan teams, and Clinical Operations to resolve workflow gaps Maintain full enrollment operations during short-term leadership absences, ensuring no disruption to case flow, DHCS submissions, or H&S determinations Participate in all PACE Audits by DHCS and CMS Other duties as assigned Required Qualifications: Passion for delivering amazing coordinated care to frail elders and disabled older adults Active and unrestricted RN License in the state of California, in good standing Minimum 3–5 years of clinical nursing experience; PACE, geriatrics, or home health strongly preferred Experience with ILOC determination processes and DHCS PACE submission requirements Strong Epic clinical documentation and workflow management experience Strong working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook; comfortable navigating multiple software platforms simultaneously, including electronic health records and CRM systems Demonstrated ability to manage high-volume, compliance-driven workflows Ability to travel to conduct in-person ERN quality meetings as needed Excellent organization, communications, written and verbal communication skills Proof of medical clearance for communicable diseases, including a TB test Proof of all immunizations up to date Proof of current CPR/BLS certification or able to obtain certification within 30 days of employment Preferred Qualifications: BSN preferred Prior supervisory or lead nursing experience Bilingual: Spanish/Mandarin/Cantonese preferred Experience working with Medicare/Medi-Cal population Compensation: We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $119,000 - $139,000 commensurate with experience. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. Vaccination Policy, including COVID-19 At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role. Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. Our Commitment to Diversity, Equity, and Inclusion: Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected] . E-Verify Participation Notice This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Beware of Scams and Fraud Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.