POS Help Desk Customer Support Representative 

Job Title: POS Help Desk Customer Support Representative Job Summary: The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. Key Responsibilities: Provide first-level technical support for POS systems via phone, email, or chat Troubleshoot and resolve issues related to POS software, hardware, and network connectivity Guide users through step-by-step solutions in a clear and professional manner Escalate complex or unresolved issues to higher-level support teams when necessary Document all customer interactions, issues, and resolutions in the ticketing system Maintain a high level of customer satisfaction through effective communication and problem-solving Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred) 1–3 years of experience in a help desk, technical support, or customer service role Familiarity with POS systems, retail is a plus Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus Strong troubleshooting and analytical skills Excellent verbal and written communication skills Ability to multitask and work in a fast-paced environment Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred Skills & Competencies: Customer-focused mindset Problem-solving and critical thinking Attention to detail Time management and organizational skills Ability to remain calm under pressure Work Environment: May require shift work, including evenings, weekends, or holidays