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Job Type
Full-time
Description
The
ConcertoCare Population Health Program & Analytics Manager
leads workflow and tool development, process improvement, implementation, and performance monitoring for key Population Health initiatives, including
Case Management, Moments that Matter, Pharmacy, and Behavioral Health
programs. Reporting to the Senior Manager of Population Health, this role serves as the organization-wide program manager for designated initiatives and partners closely with market-level population health teams and leaders to support achievement of nursing and case management outcomes.
In this capacity, the Manager develops and maintains enterprise-wide processes and programs in collaboration with Directors and Vice Presidents of Population Health to support consistent implementation across markets. The role also serves as a business owner in partnership with IT and Analytics teams to ensure tools and reporting solutions are designed to meet operational and clinical business needs. Key responsibilities include leading user acceptance testing and data validation activities, monitoring workflow functionality, and collaborating with cross-functional program leaders to strengthen implementation processes and reporting over time. This position also provides indirect leadership through the development and delivery of training and train-the-trainer programs to promote standardized execution across markets.
Key Details:
Location
: Remote
Reports
to
: Senior Manager of Population Health
Direct Reports
: None
Collaboration
: Collaborates with Nursing & Population Health and Market Leadership to standardize and optimize Case Management and Market RN care delivery, ensuring seamless integration of roles within each market’s interdisciplinary team. Works closely with Clinical Informatics, IT and Analytic teams to define, design, test and implement solutions to support Pop Health and Nursing programs.
RESPONSIBILITIES
Develop and implement
processes, program measurement, performance improvement, and change management plans to support Population Health programs across markets
Develop and implement
policies, procedures and job aids to support consistent program rollout and operations across markets in collaboration with respective team leaders
Lead designated programs at an organizational level
. Design and implement programs and strategies to improve ConcertoCare performance in key Population Health and Nursing areas
Program performance monitoring and improvement
designed to address program performance concerns and drive continued improvement
Ensure timely implementation of process and workflow changes
in collaboration with respective team leaders
IT business owner partnership
to ensure program workflows are enabled by technology to support workflows, reporting, and ongoing KPI evaluation.
Lead UAT and data validation
for Population Health tech tools and reports.
Ensure data integrity, meaningful metric utilization, and timely reporting
to leadership and clinical teams
Translate Population Health program requirements into scalable technology and reporting solution requirements
, ensuring systems support data integrity, interoperability, and high-quality documentation
Leads and participates in cross-functional project teams
and serves as a subject matter expert to improve ConcertoCare’s processes and programs through UAT to ensure proper functioning of workflows
Generates and analyzes reports and to monitor for proper data flow
within clinical reporting platforms
Designs and implements scalable
onboarding and training programs for clarity and maintains all onboarding documents and training materials for Population Health teams
Travels periodically
for new market startup activities, or targeted other meetings
Other duties as assigned.
QUALIFICATIONS
Current and active clinical licensure in good standing
Bachelor’s degree required
Master’s degree in technology or clinical informatics preferred
Minimum of 5 years’ experience
working in a clinical setting, with at least 3 years of population health related experience in a value-based care setting
Minimum 2 years Clinical Informatics and/or Analytics experience
required with preference for those with productivity and KPI tracking experience
Demonstrated experience and success with clinical program design, implementation and leadership in a multi-location,
preferably national geographic model
Strong project management, analytical, and problem-solving skills
, with a data-driven approach to optimization of workflows, processes, and implementation
Demonstrated proficiency in data validation, reporting, and analysis, data driven decision making and issue identification and tracking
Experience serving as business owner for tech solutions,
including requirement development, solution testing, and data validation
Detail oriented, with strong problem-solving and organizational skills
Demonstrated highly effective written and verbal communication
Highly professional, and able to respond effectively to rapidly changing circumstances
both internal and external to the ConcertoCare organization
Demonstrated ability to perform multiple concurrent tasks
with minimal supervision and meet deadlines
Ability to work in a fast-paced, dynamic environment
and work well with others on a team
Proficient in computer skills
to include Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
Expert-level proficiency in clinical documentation and reporting systems
including EMRs such as eCW and reporting platforms such as Power BI
Base Salary/ Wage Range $95,000 to $110,000 with annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, experience, and geography, and
may fall outside
of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
Knowledge and ability to navigate AI and internet-based tools
and applications, and proficient in computer documentation
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace