PMO Analyst - Customer Transformation Programme

PMO Analyst - Customer Transformation Programme Click here to apply We usually respond within a week Affinity Water has a new position available as a PMO Analyst working in our Transformation Team. The Role: As a PMO Analyst, you will play a central role in supporting the effective running of the Customer Transformation Programme (CTP). You’ll help drive high ‑ quality governance, maintain accurate financial oversight, and ensure consistent project delivery standards across the programme. Working closely with colleagues across Customer Transformation and the wider business, you ’ ll be a trusted partner who brings structure, clarity, and rigour to programme operations. You ’ ll also contribute to maintaining best ‑ practice frameworks and be an active, valued member of the programme team. What you'll be doing: Co‑ordinate all Customer Transformation governance activities, including scheduling and preparing agendas for weekly programme meetings, Design Authority, Strategy Programme Board, and other governance forums. Work closely with the central PMO to update actuals and forecasts across the Customer Transformation programme. Support Quarterly Forecast Reviews and maintain the Customer Transformation business case. Conduct regular audits to ensure Project Managers and Workstream Leads are using approved templates and delivery frameworks. Perform project health checks to ensure documentation, plans, and supporting materials are up to date and accessible. Work with the central PMO to embed required templates and frameworks across Customer Transformation. Provide support to Project Managers, including scoping workstream activities and assisting with workshops. Ensure consistent application of agreed tools, methodologies, and governance frameworks across the programme. What you'll need: Experience working within an enterprise PMO or departmental PMO, ideally within an IT or transformation environment. Understanding of project management methodologies, with awareness of both waterfall and agile delivery. Microsoft Office proficiency – confident using Outlook, PowerPoint, Excel, and Teams. Highly organised – able to manage multiple priorities and meet deadlines. Financially literate – comfortable working with numbers and understanding project finance basics. Excellent communication skills – able to tailor communication to different audiences. Experience with Microsoft Project and/or Planner (essential) Experience with Primavera P6 (desirable) Advert Closing Date: 18/6/26 Benefits: Salary: up to £42,000 (salary dependant on skills and experience) Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets through our Tap4Perks scheme Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture. Department People & Culture Locations Hatfield Remote status Hybrid Yearly salary £42,000 Employment type Full-time