Player Operations Specialist

Player Operations Specialist The Role Join our mission-critical team protecting millions of players while driving rapid expansion through fraud detection, compliance excellence, and secure payment operations. This full-time remote position offers competitive compensation and direct impact on global gaming security. About Patrianna Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering innovative solutions in the social gaming space. As we expand, we're building a world-class operational engine—seeking talented professionals across CRM, fraud & risk, payments, marketing, and player support who excel in dynamic, high-growth environments. We value strategic execution, continuous improvement, and cross-functional collaboration. What You Will Be Doing • Analyze real-money transactions and player patterns to detect and prevent fraudulent accounts and suspicious activities • Conduct KYC verification, risk assessments, and Enhanced Due Diligence for high-value accounts meeting global regulatory standards • Manage comprehensive payment operations including deposits, withdrawals, reconciliations, and redemption decisions • Investigate transaction anomalies, money laundering patterns, and bonus abuse while maintaining detailed regulatory documentation • Validate identity documents, enforce compliance protocols, and coordinate with legal and risk teams • Resolve payment queries with Customer Support and Finance teams while addressing system discrepancies • Contribute to process improvement initiatives and fraud prevention strategy development What We Are Looking For Essential Requirements: • 2+ years' experience in KYC, Payments, or Risk roles within iGaming or fintech environments • Strong knowledge of USA and European regulated gaming markets and compliance frameworks • Fluent English with ability to communicate complex risk scenarios clearly to diverse stakeholders • Excellent analytical and problem-solving abilities with strong attention to detail and pattern recognition • Proven ability to manage multiple priorities effectively while maintaining accuracy under pressure • Commercial understanding of how payment and risk decisions impact business outcome • Flexibility to work varied shifts including evenings, weekends, and holidays in our 24/7 operation Preferred Qualifications: • Experience with fraud detection tools and payment processing systems • Familiarity with AML/CTF regulations and reporting requirements • Additional European languages beneficial Why You Will Excel Here You'll protect millions of players while directly contributing to our global expansion—seeing your expertise enhance platform security and build player trust worldwide. In our scaling environment, you'll take on diverse responsibilities with continuous opportunities to learn, grow, and advance your career. What We Offer: • Full remote flexibility with international team collaboration • Access to cutting-edge fraud detection technology and security systems • Autonomy to suggest and implement improvements that shape our security infrastructure • Professional development budget and learning opportunities • Competitive salary package with performance-based incentives • Diverse, collaborative team that values different perspectives and supports work-life integration Remote Work Requirements This is a fully remote position subject to Patrianna's Remote Work Policy. Key conditions include: Work must be conducted from a private, secure location (e.g. primary residence). Public or shared spaces such as cafés, co-working spaces, or hotels are not permitted. Candidates must be able to provide 2–3 fixed IP addresses from their approved working location(s) for access and compliance purposes. A secure home network and company-approved devices are required. VPN must remain active when accessing Patrianna systems. All business communication must use Patrianna-approved tools only. Full policy details will be shared during the onboarding process. The Team & Growth You'll join a 12-person Operations team reporting to the Head of Risk & Compliance, working closely with our Engineering, Legal, and Customer Success teams. Our collaborative environment encourages knowledge sharing, with regular training sessions and cross-functional projects that expand your expertise across the gaming operations spectrum. Next Steps Ready to make a meaningful impact in gaming security? We review applications within 48 hours and conduct a streamlined interview process designed to showcase your problem-solving approach and cultural fit. We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We welcome candidates from all career journeys and value diverse perspectives that challenge conventional thinking. Diversity drives our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and flourish.