Description
Summary:
The Platform Support Associate provides advanced support for assigned business processes and applications used by Huntington Technology Finance and Huntington Vendor Finance.
Duties and Responsibilities:
Maintain, monitor, and update assigned business processes and systems.
Research, analyze, and resolve moderately complex issues with limited supervision.
Identify and implement process or system improvements to enhance efficiency and effectiveness.
Review system reports and recommend routine enhancements or corrections.
Provide technical and functional support to business users and managers.
Serve as a liaison between system users, software vendors, and internal partners to support issue resolution.
Support training efforts and contribute to projects as assigned.
Collaborate with the Development Team on process clarification, use cases, and testing needs.
Participate in daily stand-ups, backlog refinement in order to stay informed of upcoming production changes.
Monitor and manage internal inquiries, enhancement requests, and production support tickets; provide clear, timely updates and resolution status to internal stakeholders.
Communicate system enhancement needs and defects to the Development Team.
Support system testing in Oracle and Apollo, including reviewing requirements and acceptance criteria and executing test scripts.
Performs other duties as assigned.
Basic Qualifications:
Bachelor’s Degree
1+ years of related experience
Preferred Qualifications:
Equivalent combination of education and related experience will be considered
Strong proficiency in both Apollo and Oracle
Strong proficiency with Microsoft Office Suite.
Advanced analytical and mathematical skills.
Excellent written and verbal communication skills.
Ability to multitask and work in a fast-paced environment with strong organizational skills and attention to detail.
Ability to identify continuous improvement opportunities and solutions.
Ability to prioritize multiple projects.
Exempt Status: (Yes
= not eligible for overtime pay) (
No
= eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to
Office
Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.