Platform Enablement and Change Manager (all genders)

Description Build how global teams actually use technology — not just launch it. We are looking for a Senior Platform Enablement Manager to build, scale, and lead our Platform Enablement Management capability as a core differentiator for ctrl QS. In this role, you ensure that our clients not only implement digital and AI platforms — but actually use them in their daily work and translate them into measurable business impact. You combine strategy with hands-on execution and commercial ownership , shaping how enablement drives real value across our client portfolio. This is a leadership role at the intersection of technology, operations, and business growth — with clear responsibility to turn platform investments into actual usage and results. What you´ll do Key responsibilities include: Develop AI-enabled solutions. You design and implement AI-driven enablement approaches and ensure they are applied in real workflows — not just conceptual use cases or pilots. Scale platform enablement management. You define how Platform Enablement Management works in practice at ctrl QS — from standards and frameworks to repeatable, productized solutions that can be applied across clients. Lead client enablement journeys. You design and deliver change management and enablement journeys. You guide senior stakeholders through transformation initiatives, acting as a trusted advisor and ensuring alignment, clarity, and results. Drive adoption & impact. You build solutions and deliver transformation programs for global brands (e.g. new website platform rollouts, DXP enhancements, operating model design, CRM rollout). You co-create and implement human-centered solutions for new technology adoption. Own commercial integration. You embed enablement into proposals and client strategies, making it a visible and measurable driver of business value and revenue. Build and lead the team. You lead a hands-on platform enablement team that can operate in real client environments — combining platform understanding, AI application, and operational thinking. You support technology adoption for system users (learnings journeys, training programs, community management for client teams) What success looks like A scaled, standardized Platform Enablement capability with repeatable offerings adopted company wide Platform Enablement established as a core commercial differentiator in client conversations and proposals Sustainable revenue streams from enablement services Measurable improvement in client adoption and platform usage What you can offer Experience 5–8+ years in digital, consulting, or agency environments Proven track record in enablement, adoption, or transformation initiatives Experience with Digital Experience Platforms or enterprise systems Background in solution design, client pitching, and commercial growth Experience working with enterprise clients in complex, multi-market setups Proven team leadership and capability building experience Skills & capabilities Strong expertise in enablement, training, and change management Deep understanding of digital platforms, operations, and rollouts Ability to structure complex problems and design scalable solutions Experience driving AI-enabled approaches in practice Strong stakeholder management and communication skills Clear commercial mindset with ownership for impact and revenue What makes you stand out: You combine strategy with hands-on execution and don’t stop at concepts You take ownership and drive outcomes , even in unclear or complex situations You act as a trusted advisor while staying pragmatic and solution-oriented You bring structure into environments that lack clarity or consistency You create direction and momentum for teams and clients Why join us Shape and scale a key strategic capability for ctrl QS, not just manage an existing one Drive real impact at the intersection of AI, platforms, and business value Work with leading enterprise clients in complex multi-markets environments Build and lead a high-performing, future-focused team Be part of a company that actively evolves how digital transformation is delivered What we offer Work-Life Wellbeing. At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you'll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work. Vibrant Office in Central Berlin and Home Office from Everywhere. Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you'll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world! Continuous Learning and Career Growth. We're dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with a focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also, our internal Academy offers a wealth of learning opportunities. Diverse and Supportive Team. Join our team of 190 passionate, committed, and fun people from more than 40 nations. We celebrate diversity and welcome everyone to bring their unique perspectives, challenge conventions, and ignite creativity. Together, we form a multicultural and fun-loving team that thrives on collaboration. People-First Culture. At ctrl QS, we prioritize our people above all else. We strive to cultivate a healthy company culture where everyone feels safe and satisfied. Engage in regular team-building activities, fun sport and health initiatives, monthly team lunches, weekly company breakfasts, and regular team events are all part of the routine. And of course, our famous summer and Christmas parties are not to be missed!