Platform Delivery Lead

About us: Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise. Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction. We're hiring a Platform Delivery Lead (Loyalty) to own the delivery, operational performance and long-term evolution of a business-critical SaaS loyalty platform. This role is responsible for ensuring the platform reliably enables the Membership, Currency, Reward and Identity product domains through effective vendor management, controlled platform delivery and sustainable platform governance. You will lead platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered effectively whilst maintaining platform stability, resilience and long-term sustainability. The role will lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable and fit for future business growth. A key part of the role is ensuring the organisation maximises use of standard platform capabilities where possible, minimising unnecessary customisations, operational complexity and upgrade risk. Please note: the successful candidate will be required to go to our customers Central London office 2 days per week. Key responsibilities & duties include: Own end-to-end delivery of all platform change including enhancements, defects, upgrades and lifecycle initiatives Lead the commercial and delivery relationship with the SaaS platform provider, holding the provider accountable for quality, performance and delivery outcomes Act as the primary interface between the platform and the internal product teams Translate business demands into deliverable platform outcomes whilst balancing technical constraints, operational stability and delivery priorities Drive structured planning, release management, governance and risk management across all platform activity Own platform reliability, resilience, operational performance and service quality Lead major platform initiatives including upgrades, migrations and capability expansions Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation Ensure platform changes remain sustainable, supportable and aligned to platform governance principles Provide visibility of platform risks, dependencies, constraints and opportunities to business and technology stakeholders Support stream-aligned product teams in delivering business capabilities dependent on the platform Required skills Proven experience delivering and operating complex SaaS or COTS enterprise platforms Strong experience managing third-party vendors, delivery partners and commercial relationships Experience leading platform upgrades, lifecycle management and operational governance Strong stakeholder management and communication skills across business and technology teams Experience managing delivery across multiple teams, priorities and dependencies Ability to balance business demand with operational stability and platform sustainability Strong understanding of platform resilience, service management and governance practices Experience working with customer data, transactional or rule-based systems Desirable skills Experience within loyalty, airline, fintech, retail or customer engagement platforms Experience operating within product-led, or platform-based organisations Familiarity with API-led architectures and integrated product ecosystems Experience leading large-scale SaaS platform transformations or migrations What’s in it for you: An opportunity to join a fast-growing company Options for career advancement Learning and development opportunities Flexible working environment Competitive salaries based on experience Equal Opportunity Employer: Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform. If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you! Not for you? Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities. P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people. At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. Your personal data Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be: Used lawfully, fairly and in a transparent way Collected only for valid purposes and not used in any way that is incompatible with those purposes Relevant to the purposes we have told you about and limited only to those purposes Accurate and kept up to date Kept only as long as necessary for the purposes we have told you about Kept securely If you would like to contact us about your data, please use the following address: [email protected]