About This Role
We're currently expanding our virtual support team and are seeking dependable, detail-oriented individuals to join us as Personalized Support Specialist. In this role, you'll provide tailored assistance to clients as they prepare for upcoming travel experiences, helping keep everything organized, clear, and on schedule.
You'll play an important part in delivering a smooth and positive experience by staying on top of details, communicating effectively, and supporting clients throughout the process. This is a great opportunity for individuals who enjoy helping others and want the flexibility of working from home.
Key Responsibilities
Work directly with clients to gather trip details, preferences, and timelines
Assist with coordinating travel elements such as lodging, transportation, and activities
Provide updates to keep clients informed on progress and next steps
Review available options and relay relevant information clearly
Respond to client inquiries through phone, email, and online platforms
Help manage changes, requests, and follow-ups as needed
Keep accurate records of client interactions and planning details
Participate in onboarding and continued learning sessions
What You'll Get
Remote work setup with flexible scheduling options
Guided onboarding to help you start with confidence
Ongoing training and development opportunities
Access to travel coordination tools and supplier platforms
Incentive programs and travel-related perks
Opportunities for advancement within a growing team
Requirements
Strong communication and client support abilities
Self-motivated and comfortable working independently
Basic computer skills and familiarity with online systems
Reliable internet connection
Must be 18 years of age or older
Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions