PeopleOps Officer

ABOUT US HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS). We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place. ABOUT THE ROLE As the dedicated HR Generalist (PeopleOps Officer) for the Sales Division, you will provide end-to-end people support to our growing sales team. Your mission is to maintain a high-performance culture through clinical performance monitoring, data-driven HR management via our HMIS, and a physical presence on the floor during core and evening operational hours. RESPONSIBILITIES High-Velocity Onboarding, Probation & Offboarding Contract Management: Manage the full contract lifecycle, preparing and issuing all contracts, including expirations and renewals. Onboarding and Training : Facilitate the onboarding journey, schedule and participate in onboarding training and track 30/60/90-day ramp-up plans and probation reviews Professional Offboarding: Quick and efficient offboarding, including managing the recovery of company assets and immediate system deactivation to protect company IP. 2. Performance & Revenue Monitoring Weekly and Monthly performance reviews: Partner with Regional Admissions Managers to review performance against weekly metrics and monthly revenue targets. Performance Improvement Plans (PIPs): Draft and manage formal PIPs for staff failing to meet revenue or activity targets. Disciplinary Action: Lead disciplinary hearings and track absenteeism CCMA Preparation: Collate comprehensive evidence packs for CCMA referrals, ensuring procedural and substantive fairness. 3. General HR Business Partnering & Operations Beyond the daily operational metrics, you will serve as the business partner between the PeopleOps Team and the Revenue Team System Administration: Ensuring 100% data accuracy for all Revenue Department employee profiles on the company HMIS Employee Relations: Continuously apply internal HR policies as they apply to a high-pressure call center environment while staying compliant with labor laws. Wellness & Retention: Identify trends in turnover or burnout—especially within evening shifts—and recommend wellness interventions to keep the sales team energized and focused. Change Management: Support the Revenue Department through organisational changes, such as new commission structures, shift pattern shifts, or technology rollouts. Experience: 3–5 years of HR Generalist experience, specifically within a Call Center or High-Volume Sales environment (Mandatory). Shift Flexibility: Ability to work evening shifts a few days a week to support evening sales teams Tech Savvy: Comfortable with Google Workspace and hands-on experience using an HMIS (e.g., Workday, BambooHR, Sage, Workable). Legal Knowledge: Deep understanding of the BCEA, LRA, and CCMA processes. Interpersonal Savvy: Ability to challenge and coach Regional AdmissionsManagers when necessary while maintaining a collaborative partnership. Mindset: A "no task is too small" attitude with high attention to detail and a passion for people. Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus. Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps. Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies. Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.