People Services Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a People Services Specialist, you will join the People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated independent thinker who is responsible for developing innovative ways to support our employee population, owning a resolution to our employee's most complex queries from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving the most complex second tier employee queries and regional concerns in collaboration with internal teams and the broader Docusign ecosystem.

This position is an individual contributor role reporting to the Manager, People Services.

Responsibility

• Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required
• Escalate queries requiring HRBP intervention, coordinating a response for the employee
• Complete onboarding process, and enable employees on day 1 to join the company effectively and efficiently, including welcome and onboarding day 1 presentations
• Utilize the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis
• Generate employee change letters as required (such as job change or promotion)
• Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis. Provide regular feedback and reporting to HR Business Partners on trends
• Complete all local/regional statutory and regulatory employment filing requirements
• Complete all necessary wet signature requirements where required by regional authority
• Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary
• Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews
• Own and manage project support for large scale change programs operated by the business partnering team
• Provide quality, specialized operational support to business units in order to deliver a value-added HR service
• Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading
• Act as the primary point of contact for a region/location or function in relation to HR queries and local needs
• Facilitate and manage employee leave of absence requests across EMEA together with the rest of the EMEA team based on our case assignment model
• Partner with the local compliance team for Docusign France to complete regular audit requirements
• Provide HR administrative support specific to France (eg. contract amendments, or any other adhoc tasks in relation to local requirements)
• Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions
• Provide insights into trends and important statistics in support of the HRBP team in collaboration with the People Analytics team
• Iterate and improve current methodologies, analytics, technologies, processes and other tools
• Identify bottlenecks impacting data, processes and/or procedures
• Develop and implement new approaches to more complex issues
• Share ideas and feedback with the team and manager regularly
• Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 4+ years of HR operations or consulting experience
• Experience with Workday HCM and associated modules
• Experience identifying workflow/process improvement within the HR context
• Experience with ServiceNow HR Ticketing system
• Experience with Google Suite
  
  

Preferred

• BS/BA degree or equivalent in HR or related field
• Fluency in written and verbal French and English (Arabic proficiency)
• Ability to work independently with minimal supervision
• Experience managing and closing complex HR queries
• Demonstrated ability to deliver exceptional customer service
• Excellent written and verbal communication skills
• Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment
• Ability to exercise good judgment and discretion, maintaining confidentiality when required
• Self-directed problem solver with a desire to contribute to the organization and departments success
• Ability to multi-task and prioritize multiple tasks and projects
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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