People Experience Manager

This is a fully remote role within the United States. The People Experience Manager adds the secret sauce for every person who joins, making sure the people working to fix healthcare's biggest problems actually love where they work. You will own employee engagement, culture-building, company events, and the connective tissue that turns a remote company of 200 people into a community. This means everything from planning company summits and virtual events to running the buddy program for new hires, producing the quarterly people newsletter, and building recognition and stipend programs that make people feel special. You’ll also carry a set of people operations responsibilities that are essential to keeping the employee lifecycle running, spanning compliance, onboarding, and vendor operations. You will report directly to the Senior Director of People. Responsibilities: Employee Experience & Engagement Company summits: own planning, coordination, logistics, and vendor management. Virtual company events: plan and run 2+ virtual events per year Recognition programs: design and run structured recognition — peer-to-peer, milestone celebrations, and creative moments that go beyond a birthday slide Rewards and prizes: coordinate gift cards, swag codes, raffle prizes, and other engagement incentives throughout the year End-of-year gifts: select, order, and distribute annual gifts and letters to employees (SwagUp, vendor coordination) Employer branding: build out TQ’s employer brand presence (early-stage initiative) Internal Communications Execution Quarterly People Ops newsletter: create and distribute the newsletter via Figma Slack communications: announce new hires, post announcements, triage and manage #dept_people New Hire Experience (Warmth & Connection) Welcome session coordination: schedule and run new hire welcome meetings (Tuesdays) New hire happy hours: organize virtual happy hours for each new hire cohort Buddy program: pair new hires with buddies, maintain the Notion page and deck, track participation, own #tq_buddies Slack channel People Operations I-9 verification: complete Section 2 for new hires within 3 business days of start Scanned mail processing: receive, triage, and file physical mail — state agency correspondence, tax registrations, finance items. Maintain the time-sensitive mail tracker 1099 contractor mail and filing: organize correspondence into annual folders, coordinate with finance Contractor onboarding: own the process for hourly contractor requests and onboarding Easy Llama trainings: assign, update, and ensure completion of required compliance trainings Workplace posters: update and store workplace posters in company Drive Stipends & Vendor Operations Co-working stipend administration: validate WeWork requests, assign seats, manage the WeWork portal, audit usage semi-annually L&D stipend admin: answer employee questions, maintain the spreadsheet, send weekly approval emails Desk budget refresh: add 4-year tenured employees to the home office refresh program quarterly Swag vendor management (SwagUp): ensure new hire packs ship on time and inventory is stocked TQ Swag Store coupons (Square): manage coupon code creation and maintain the running list What You Collaborate On: Onboarding: the Sr. People Ops Manager owns the systems and process; you own the human touch (welcome sessions, buddy program, happy hours). Company comms: you craft and create; the Sr. People Partner and the Sr. Director of People set the strategy and cadence. For domain-specific comms (e.g., company summit updates), you own the full loop. Engagement survey: the Sr. People Partner owns the survey and analysis. You support by building results decks and helping communicate findings to departments, SLT, and managers. New Grad Program: the Sr. People Ops Manager owns the strategy and structure. You contribute the engagement and experience layer, the same way you would for any cohort of new hires. What you’ll bring to the role: 5+ years in People Operations, Employee Experience, Corporate Event Planning, or a culture-forward HR role at a scaling company You have planned and run company events — whether virtual, in-person, or both — and you understand that great events require logistics discipline and good vibes You are a strong written communicator who can craft a Slack message, a newsletter, or an all-company deck that people actually read You have managed vendor relationships and held external partners accountable on timelines and quality You are highly organized and can juggle recurring operational tasks alongside creative project work without dropping either You bring energy and warmth to your work. You’re the person who adds the whimsy — the surprise detail, the thoughtful touch — that makes people feel like they belong You thrive in a remote-first environment and are energized by finding creative ways to connect people who aren’t in the same room Bonus: experience with Rippling, Canva, SwagUp, Printful, Figma, Notion, and Slack-first cultures Interview Process We keep our process efficient and focused where you'll meet the people you'd actually work with and get a clear sense of the role before you decide it's right for you. Recruiter Screen (30 min, video) — A conversation with our recruiting team to cover your background, interest in the role, and logistics like compensation and timeline. Take-Home Exercise (30-60 min) — We'll ask you to submit a short (2-5 minute) video enacting the intro of a new hire onboarding session. Team Interview (45 min, video) — A deeper conversation with a senior member of the People team about your experience in employee experience, events, and people ops. Panel Round (90 min, video) — You'll meet 3 members of the team to dig further into your experience. Reference Check and Executive Interview (30 min, video) — A conversation with our SVP of Operations. Offer — We move quickly once we've found the right person! Benefits: Competitive pay with equity options Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options Company-sponsored disability & life insurance Unlimited PTO 401(k) + 4% Matching Fully remote work + flexible working hours $750 work-from-home setup budget Paid biannual in-person company summits Quarterly $150 co-hanging stipend to meet up with coworkers Monthly $100 health and wellness benefit Generous paid family leave Annual $1,200 learning & development stipend About Turquoise Health Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership. We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. Disability Accommodation Email Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected]