People Business Partner- Customer Operations

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you We’re expanding our People Business Partner team at Owner! As a People Business Partner, you'll be a key strategic partner to our Customer Success and Support leaders, helping scale an organization that delivers world-class customer service to thousands of restaurant owners. Customer Success is critical to our Mission and vision: our service role models are companies like Zappos and Apple, and we hold a very high bar for our teams’ performance. In this role, you'll align People strategy with business priorities, driving organizational effectiveness, performance, engagement, and growth. You'll bring a proactive, systems-oriented approach to solving challenges—building frameworks, processes, and operating rhythms that help leaders scale their teams and improve how the organization operates. As an embedded partner, you'll serve as a trusted advisor and coach to leaders, helping them build high-performing teams, strengthen culture, and navigate change. At Owner, the People Business Partner role goes far beyond the “traditional” scope: you’ll operate much like a Chief of Staff for your business group. If you're energized by solving complex organizational challenges, influencing senior stakeholders, and building high-performing teams in a fast-paced environment, we'd love to meet you. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have Strategic Business Partnership: Serve as a trusted advisor to Customer Success & Support leadership, aligning People strategy with business priorities and helping leaders scale high-performing teams through periods of rapid growth and change. Organizational Effectiveness: Partner with leaders on organizational design, workforce planning, team structure, and operating models that improve efficiency, accountability, and business outcomes. Talent & Team Growth: Partner with our Talent team to attract exceptional talent while developing retention and succession strategies that strengthen leadership bench strength and support long-term growth. Leadership Coaching & Performance: Coach managers and leaders through performance management, talent decisions, and employee relations matters, fostering a culture of high standards, continuous feedback, and accountability. Culture and Engagement: Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Leverage employee feedback and organizational insights to continuously improve how we work. People Analytics & Insights: Use data to identify trends, uncover opportunities, and influence decisions related to performance, retention, engagement, and organizational health. Translate insights into actionable recommendations for business leaders. Compliance & Risk Management: Ensure People practices comply with applicable employment laws and regulations across our global workforce, balancing compliance with a practical, business-first approach. Who you’ll work with Customer Support and Customer Success Minimum requirements Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally within Customer Success & Support, preferably in a start-up environment and supporting a global workforce. Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. Proven Experience creating and implementing strategies that drive organizational effectiveness. Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus! Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management. Excellent judgement and problem thinking skills. Proficiency in HR tech stack (preferably Rippling HRIS & Lattice) , with the ability to interpret data and drive actionable insights. Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels. Pay and benefits This role's estimated base salary range is $155k - $175k USD / $155k - $175k CAD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.