People and Talent Operations Lead

About GlossGenius GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees. About the Role GlossGenius's People and Talent function has grown into a real operation - and that means the most important work ahead isn't running existing programs, it's building the ones that don't exist yet. This role exists to own the projects that sit between the seams: the comp frameworks that need a first draft, the onboarding experience that still has rough edges, the data story we haven't told clearly yet, the recognition program that lives in a doc somewhere. You'll be the person who figures out what "done" should look like, builds it, and hands it off — or keeps running it, when that's the right call. The scope spans the full People & Talent function — compensation, HR systems, data and reporting, AI enablement, employee experience, and whatever comes next. You will report to the Senior Manager, People and Talent Operations. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do Build the data and reporting layer for the People and Talent function — defining the metrics that matter, standing up dashboards, and translating workforce data into clear narratives for leadership Lead AI enablement across the People and Talent organization — identifying where AI tools can eliminate low-leverage work, standing up new workflows, and raising the functional floor on what the team can get done per person Drive strategic projects across recognition, People and Talent systems, and other initiatives that don't fit neatly into any single owner's remit — taking ambiguous briefs and turning them into structured plans that move Architect GlossGenius's employee recognition strategy — from the philosophy down to the mechanics — so that strong performance and contributions get seen and celebrated in ways that actually land Define how the People and Talent team operates internally — process documentation, systems hygiene, cross-functional handoffs — so the function runs with clarity even as the company scales Serve as a knowledgeable, go-to resource for employees navigating complex People Operations questions — benefits, immigration, payroll, leave, and anything else that requires human judgment to get to the answer Manage the design and ongoing iteration of GlossGenius's compensation infrastructure — including band modeling, benchmarking cycles, pay equity analyses, and the documentation that makes comp decisions defensible and consistent What We're Looking For 4–7 years of progressive HR/People Operations experience, with demonstrated breadth across at least two or three of the following: compensation, HRIS/systems, people analytics, onboarding, or employee experience Strong foundations as an HR generalist — you know the craft well enough to spot what's broken, ask the right questions, and not get tripped up by things that are just noise A builder's instinct: you don't wait for a perfect brief or a complete dataset before moving — you form a hypothesis, build a draft, get feedback, and iterate Analytically sharp — an expert in Excel/Sheets and deep fluency with HRIS and BI tools High judgment about what to escalate and what to just solve — you don't get hung up on small things, but you also know when something needs more stakeholders in the room Have genuinely changed how you work because of AI — you actively use AI tools to do higher-quality work faster, and you're curious about where those tools can go further inside a People function Excellent written communication — you can produce a crisp one-pager, a stakeholder memo, or a comp framework doc with the kind of clarity that doesn't require explanation Comfortable operating in a startup where strategy and execution aren't separate jobs — you'll own a project from first principles through delivery Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially covered by GG Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401k benefit — employees are eligible to contribute starting day 1 of employment Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Team Bonding opportunities — as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The base salary for this role is between $140,000 to $170,000 + equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. GlossGenius is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.