Pension Administrator – Training Academy

Pension Administrator – Training Academy Come and join our fabulous Pensions Academy! Pension Administrator – Training Academy As a Pensions Administrator in Isio’s Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands‑on experience, and mentoring, with the aim of progressing into one of Isio’s pensions administration teams on successful completion. During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem‑solving, working as part of a team, and delivering a high‑quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first‑class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members. Ideal candidates will: have a positive, can‑do attitude be customer‑focused and caring in their approach be naturally curious and eager to learn enjoy working collaboratively within a team thrive in a dynamic environment where continuous improvement is encouraged If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long‑term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. Please note the closing date for this vacancy is 14th June. What does the role entail? Completion of structured training modules and assessments, fully supported by an experienced training team Demonstrate understanding of training through practical application, show understanding of end-to-end processes. Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations Calculate members pension benefits Respond to member queries via email, phone, or post, within set timeframes Provide clear, jargon-free information and support to help members understand their pension Ensure adherence to internal processes, controls, data protection policies and regulatory requirements. Work as part of a team to process cases within set timescales. Participate actively in team meetings, contributing ideas and fresh perspective What we’re looking for We don’t expect you to have pensions experience — we’re looking for the right attitude, eagerness to learn and your potential to succeed. Maths and English – GCSEs (or equivalent) in Maths and English at Grade C / 4 or above Great attention to detail – enjoys working carefully, following steps, and taking pride in getting things right Confident with IT – comfortable using computers and everyday tools like Word, Excel, email and other online systems Customer‑focused – friendly, approachable, and happy helping people Strong communication skills – able to speak and write clearly, listen well, and explain things in a simple way Team-player – enjoy working with others and feel positive about feedback and learning from it Trustworthy – understand the importance of keeping personal information private Willingness to learn – a positive attitude, curiosity, and openness to trying new tasks and developing new skills What you can expect in return A competitive salary and market leading bonus scheme Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification Salary increases for PMI exam passes Development and training opportunities to support your career ambitions throughout your time with us A dedicated, friendly, and supportive team who will help you to deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team.  We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits . About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [email protected] Department Pensions Administration Locations Belfast Remote status Hybrid Employment type Full-time