Payroll Team Lead

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: Payroll Team Lead ensures successful payroll operations, compliance, training, data analysis, controls, audits, and reporting. The Payroll Team Lead ensures adherence to established policies and procedures so that payroll is completed accurately and on time for all employees. The role is accountable for appropriate tax submissions, benefits contributions, T4 and W-2 reconciliations and serves as a backup to the Manager, Payroll. In addition, the Payroll Team Lead will take a key role in system configuration, integrations, and continuous improvement initiatives, including the adoption of AI-driven tools to modernize payroll processes. Key Responsibilities: Coach the Payroll Specialists, ensuring they are knowledgeable about the established payroll processes, procedures, and internal controls. Provide guidance to Payroll Specialists, answering queries and act as a go-to resource for them. Act as a Payroll Specialist when required to ensure payroll is completed on time. Review payroll inputs for each pay group for accuracy. Ensure all documentation is received and approved by appropriate departments as per established payroll schedules to avoid delays and/or incorrect payments to employees. Update and improve payroll trackers and checklists to ensure all semi-monthly, monthly, quarterly, and yearly payroll activities are prepared and submitted by appropriate deadlines. Maintain and develop payroll documentation for all workflow and system procedures necessary to support the Canadian and US payroll processes. Process off-cycles for restricted stock unit payouts, vesting of options and restricted stock units, Regular 102, director fees, annual amendments, and liquidity events. Manage payroll integrations (e.g., SuccessFactors, Sun Life, Fidelity, PlanSource), ensuring data integrity and issue resolution. Complete knowledge and understanding of payroll processes, payroll system configuration and the reason for specific procedures to accurately analyze practices. Suggest process improvements, system maximization and efficiencies implementation. Understand information flowing into the payroll system from other systems (Success Factors, Sun Life, Fidelity, PlanSource), track issues and ensure alignment and accuracy. Manage integrations where required. Maintenance of system updates (updating codes such as new deductions, earnings, codes for finance and benefits purposes); updating the existing check templates, pay policies, earnings/deductions groupings to accommodate company requirements and CRA, IRS and state tax legislations/changes. Review and update the time and attendance module configuration to ensure it follows all applicable Federal, State, Provincial payroll laws and internal policies. Manage the payroll tax accounts: Address letters from tax agencies and PIER from CRA. Record and review payroll journal entries, update the GL mapping in the payroll system as per business requirements. Review the payroll and benefits bank accounts statements daily to book all transactions in the accounting system after tying the amounts to the payroll summaries, benefits reports and other supporting documentation. Establish and communicate payroll schedules, and deadlines amongst departments for necessary payroll input. Generate payroll reports as needed, such as but not limited to: WCB, ACA, Bonusable earnings, taxes owed on restricted stock units and stock options vested. Assist with any payroll, benefit, or pension related audits. Assist with any future implementation of payroll/HCM systems, integrations with Fidelity and HSA provider. Closing payroll tax accounts for acquired companies. Assist with any future acquisitions and projects. Required Experience: Post-secondary education in Payroll/Business or related fields Payroll Compliance Professional (PCP) certification Minimum 7 years' experience processing payroll Experience in US and CAD payroll practices including multi-state processing Solid understanding of payroll processes and relevant legislation, source deduction and government remittance procedures (USA and CAD) Advanced Excel skills are required Flexibility and adaptability in a fast-changing and dynamic environment with evolving systems and procedures Strong time management and organizational skills Self-motivated and detailed-oriented with the ability to prioritize and deliver results independently Preferred Experience: Customer service mindset. Effective communication skills Excellent interpersonal skills Experience with Dayforce Various payroll software experience and expertise #LI-Hybrid #LI-TW1 Corp - D Professional - 3 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.