Payments Specialist

About this job opportunity Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. What makes this role exciting Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients. Main responsibilities Liaise with external vendors to ensure smooth and timely processing of net and statutory payments Ensure funds are requested from clients in a timely manner and managing clients to ensure requests are complied with Prepare and review of reconciliation reports for the use of client’s accounting department Maintain process documentation as required Ensure bank details for any new payees are correctly set up Assist, as necessary, in the implementation of new customers Any other Ad hoc duties as required *This role follows hybrid working arrangement with 4x RTO/month. Work schedule is Monday-Friday, 3PM-12MN. Experience needed for this role At least 2 years of relevant work experience High level of customer service skills required Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders A keen eye for detail Organization, analytical, and decision-making skills Independently manage workload and collaborate with internal and external stakeholders to deliver key business results Ability to adapt quickly to new processes and new ways of working Good knowledge of MS Office, Excel & Internet based software would be advantageous About you and Our core values Taking ownership, working with integrity and respect Being a team player is key to our culture Solution and customer focused Great initiative with the goal for excellence in achieving results Dedicated to developing and always looking for continuous improvements Be creative, be committed, be engaged and enjoy what you do Philippines Package and Benefits Competitive Salary Competitive vacation allowance Calm app Sick Leave EAP Group Life Insurance, HMO Employee Referral Program De Minimis Benefit WFH Allowance Mid-Year Bonus 13th Month Pay Regularization Bonus, 1st Year Anniversary Bonus Bereavement Leave Paid Volunteering days Study Leave Marriage Leave CloudPay is committed to being an equal opportunities employer. #LI-PC #LI-HYBRID The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork. Glassdoor