Payments and Claims Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/ About the role An exciting opportunity exists to join our team as a Payments and Claims Specialist. In this role you will work with our direct customer service teams (Support Partner, Customer Support, Collections, Service Providers and Coordination) and be responsible for accurately completing high volume data processing, updating customer profiles in key systems and providing quality customer and service provider support. Key Responsibilities Set up service providers (suppliers) and customers for payments. Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels. Perform regular processing of customer Home Care Package administration in internal and external systems. Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures. Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner. Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date. Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures. Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution. Perform regular electronic upload of customer documentation to various systems Provide flexible operations support as required, including responding to customer emails and calls. Adhere to all HomeMade processes and procedures. Your Skills and Expertise Experience in accounts administration or finance operations, with high-volume processing and strong attention to detail. Solid understanding of payments, invoicing, reconciliations, and data accuracy. Confidence working across multiple systems (CRM, accounting, or ERP platforms). Strong problem-solving and analytical skills to identify and resolve discrepancies. Clear, professional written and verbal communication with customers and service providers. Strong organisation, time management, and ability to meet service levels. A collaborative approach and commitment to continuous improvement. Experience in aged care, home care, or community services (desirable). The values we live by Put People First 🫶🏼 People and relationships matter most. Foster Freedom 🪁 Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The Right Thing 💖 Be fair, honest, open, ethical, and transparent. Be Bold 💡 With a vision to imagine and create a brighter future. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter 💟 We put people at the centre and create impact that improves lives. Own The Outcome 🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities. Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends. Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!