Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.
Zepz is the power behind
WorldRemit
and
Sendwave
, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for
mission-driven builders
who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are
Relentless Learners
, always seeking feedback, and
Responsible Owners
, treating company resources like your own. We depend on
Transparent Communicators
who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
Integrity:
We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
Outcomes:
We work for our customers. Their success and prosperity are the results we focus on delivering.
Velocity:
We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance.
Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the role
Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations.
Reporting to the Payment Operations Director, you will:
Independently own
strategic relationship management
of the Zepz payout partner network (aggregators, banks, telcos) in Francophone Africa
Own
performance-monitoring
for key payout metrics, such as delivery speed, failure rate and route uptime, identifying the
root causes
behind technical incidents and finding a
permanent resolution
to prevent their reoccurrence
Pursue and support new
payment optimisation opportunities
to improve performance, such as improvements to API error-handling and exploring API services we’re not utilising
Work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance and Treasury) to
drive targeted improvement initiatives
Regularly conduct
data analysis
and maintain the key
Payment Operations dashboards
What we’re looking for from you
Technical
You have third-party
relationship management experience
with payment processors and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues
You have
advanced SQL expertise
, perform
regular independent data analysis
and present your findings in a
comprehensive, straightforward manner
Working style
You are excited to work asynchronously + independently in a
remote team environment.
Teams at Zepz span a multitude of time zones and we are not all online together at the same time. Your manager is based in London, UK
You are a
self-starter
and can work independently at a high level with minimal day-to-day direction
You are a
world-class prioritiser
and can quickly take a long list of priorities and stack-rank them based on what’s most critical and why (using data to back up your prioritisation)
You are comfortable working in an
ambiguous and fast-paced environment
You
don’t stop asking “why”
until you understand the root cause of an issue
You are
results-driven
and are not afraid to roll up your sleeves to get things done
Bonus point if you have
Worked for a payments company and/or in operations
Fluency in French
Familiarity with the remittance industry and/or migrant communities
Experience with using AI tools
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of
800+ people
is spread across six continents. We aspire to hire the best mix of
people
from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.