Empowering lives, healing hearts, embracing future
Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Support Service Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first!
What we offer (and why you’ll love it here!):
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
- What & Where: Remote & Full-time, Temporary (12 Month Contract)
- Closing Date: June 26, 2026
Why BioScript Solutions?
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission
- Successfully enhance customer facing interactions by adding value.
- Providing best in class customer experience and operational execution.
- Achieving objectives related to the Patient support Program by overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues.
- Occasional travel for on-site visits
- Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
- Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
- Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
- Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
- Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
- Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
- Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.
- Submit expense reports to NavieGo people leader in a timely manner.
- Responsible for reporting deviation reports as required related to AE, PQC or privacy breaches directly to the pharmaceutical manufacturer.
What You Bring To The Table - Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements
- Qualifications:
- Education:
- Must be a Registered Nurse or Registered Practical Nurse with valid and in good standing provincial license
- Experience:
- Minimum of 3 years’ experience in multiple cross-functional areas applicable to the position.
- Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.
- Experience in dealing with key opinion leaders and healthcare professionals.
- Skills:
- Prior experience supporting Oncology and Virology programs is strongly preferred.
- Knowledge of the healthcare landscape including private and public payers.
- Must be self-directed and team oriented.
- Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay.
- Strong ability to manage change, ambiguity and work in a rapid and evolving environment.
- Strong focus on customers and improved patient outcomes.
- Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities.
- Strong presentation skills. o Compliance driven; understanding of applicable industry codes and laws, regulations.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Core Competencies: You thrive in a collaborative environment and bring positivity and enthusiasm to every project.
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at
[email protected].
Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
#INDA