Overview
Inbound Call Center Representative
Start Date:7/6/2026
As an Inbound Call Center Representative, you’ll play a vital role for our Patient Support Department, which is our first point of contact for our patients to call in and seek information and ask questions regarding their services and orders with us here at Aveanna.
We are looking for someone who can confidently manage 40-50 inbound calls per day with compassion and empathy! Whether you have experience in this industry or are brand new, our tailored training will provide you with the tools and skillset to navigate the ever-changing healthcare landscape. This role is extremely important, as you will be the first person they speak with to properly represent Aveanna and our values.
Our Mission: To revolutionize the way homecare is delivered, one patient at a time.
Why Join Us?
Equipment Provided
Fun, Inclusive Work Environment
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
6 Paid Holidays
Supportive Team with Role-Based Training to Aid in Your Success
Internal Opportunities for Growth
Interactive Clubs and Engagement Opportunities
Competitive hourly pay starting at $19.00 per hour
The Right Fit Is:
Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
Comfortable working towards daily and monthly metric and KPI goals
Confidence in your ability to learn new computer programs and software
Remote Work Requirements:
Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
Ability to participate in virtual meetings with a professional, camera-ready presence
Ability to demonstrate strong time-management skills, as well as accountability and self-direction
Must be able to operate off reliable, high-speed internet
Position Qualifications:
Minimum of 2 years’ experience in a call center environment
Minimum of 1 years’ experience in the medical industry/ familiarity with medical terminology (preferably with DME and Home Healthcare)
Experience or familiarity with respiratory equipment and respiratory-related patient support preferred
High-school diploma or GED
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.