Patient Services Representative, Billing

About AOTI Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds. At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months. In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home. Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare. If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you. Why We’re Hiring As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country. Position Summary The Patient Services Representative, Billing will be responsible for building paper bills for mailing and fax submission and electronic submission via portal and clearinghouse for all insurances and third-party billers along with partnering with the prior authorization and collections departments to maximize company revenue. Location: Remote Employment Type: Full-Time (Remote) Compensation Salary Range: $22.00 - $24.00 Benefits In addition to competitive pay, we offer a comprehensive benefits package that includes: Full benefits with a company-sponsored stipend 401(k) with company match Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance 11 Paid Holidays + 2 Floating Holidays Paid Vacation and Sick Time Paid Volunteer Time Off to give back to your community Employee Referral Bonuses Corporate discounts Key Responsibilities Generate paper bills via PDF for mail/fax submission to insurance. Enter electronic bills via insurance/clearinghouse portal where applicable. Analyze documentation on file to ensure proper billing; eligibility, authorization, service rendered, etc. Ensure billing meets regulatory and insurance requirements for proper billing. Submit corrected claims to fix errors and in response to insurance denials. Recognize, flag, and resolve payor issues as they arise. Strong attention to detail is required to ensure accurate billing. Demonstrate an understanding of patient confidentiality to protect the patient and corporation. Assists and communicates with all departments to help increase efficiency and accuracy. Responds in a timely manner to all inquiries from customers, sales reps, and co-workers. Answering and appropriately routing all incoming company calls. Recording and relaying phone messages to appropriate parties. Perform technical and customer support, as needed. Performs all necessary administration tasks when necessary. Maintain accurate data and in third-party billing and in-house ERP systems. Future cross-training in authorizations and collections. Perform other duties as assigned. Qualifications & Skills High School diploma or equivalent required, Bachelors in related field preferred. Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures. Must have excellent communication skills, written and verbal. Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel). Experience with multiple payor portals a plus. Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Physical Demands Occasionally required to sit. Occasionally required to walk. Occasionally required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb. Occasionally required to lift up to (50 pounds or greater). Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus. Work Environment Exposure to adverse conditions. Exposure to moving mechanical parts. Exposure to high, precarious places. Exposure to outside weather conditions. Exposure to fumes or airborne particles. Possible risk of electrical shock. Protective clothing or equipment is required including gloves, covered shoes, protective eyewear. Equal Opportunity Employer Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Data Privacy Notice We collect and use personal information you provide in your application, such as your name, contact details, and professional experience, to evaluate your qualifications and manage our recruiting process. We may also obtain information from publicly available sources or referrals in connection with recruiting activities. We retain this information for a limited period in accordance with applicable laws and our internal policies. You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected] . Join Us Join AOTI and help us grow our impact—one patient at a time