Patient Liaison - Remote

Join the Team Shaping the Future of Personalized Healthcare SignatureMD, the nation's leading provider of personalized healthcare services, is seeking a highly motivated and relationship-focused Patient Liaison to join our Prospect Team. This unique remote contract opportunity allows you to work from home while helping patients connect with physicians who provide a more personalized healthcare experience. Position Details Location: Remote (Work from Home) Schedule: Monday–Friday, Central Time Hours: Approximately 30 hours per week Compensation: $25 per hour Contract Length: Initial 3-month contract with potential for extension based on performance and business needs About the Role As a Patient Liaison, you will serve as the first point of contact for individuals who inquire through the SignatureMD website seeking a new physician. You'll educate prospective patients about our affiliated physicians and personalized care programs, answer questions, and guide them through the enrollment process. This role combines customer service, relationship-building, healthcare knowledge, and sales skills. If you enjoy helping people make important decisions while working toward measurable goals, this could be an excellent fit. Key Responsibilities Engage with prospective patients who inquire about SignatureMD physicians and programs. Clearly communicate the benefits of personalized healthcare and concierge medicine services. Build relationships with prospective patients and guide them through the membership enrollment process. Conduct timely follow-up communications to answer questions and encourage enrollment. Accurately document all interactions, activities, and outcomes within our CRM system. Track and meet performance metrics, including outreach activity and conversion goals. Participate in patient informational sessions and occasional evening events as needed. Attend training sessions and collaborate with team members to ensure a seamless patient experience. Maintain strict confidentiality of patient information and adhere to all privacy requirements. What We're Looking For The ideal candidate is a self-starter who is detail-oriented, personable, and motivated by helping people while achieving measurable results. Qualifications: Previous experience in sales, healthcare services, customer success, patient relations, or high-touch hospitality environments. Strong communication, relationship-building, and consultative sales skills. Ability to work independently in a remote environment while maintaining high productivity and accountability. Excellent organizational skills and attention to detail. Experience using CRM platforms such as Zoho, Salesforce, or similar systems preferred. Proficiency with Microsoft Office applications, including Word and Excel. Understanding of healthcare services; familiarity with concierge or personalized medicine is highly desirable. Bachelor's degree or equivalent professional experience preferred. Why Join SignatureMD? At SignatureMD, we're transforming the healthcare experience by helping physicians provide more personalized, accessible care. As a Patient Liaison, you'll play a meaningful role in connecting patients with healthcare providers who prioritize stronger physician-patient relationships and exceptional service. If you're passionate about helping people, thrive in a consultative sales environment, and enjoy working independently in a remote setting, we'd love to hear from you. Apply today and help patients discover a better healthcare experience.