About this role
Patient Enrollment Specialist – U.S. Healthcare (Remote India) Company: Cipra.AI Location: Remote (India) | Shift: U.S. Hours (PST/MST/CST) About the Role Cipra.AI is hiring a Patient Enrollment Specialist to onboard U.S.-based patients into Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This is a voice-based role requiring excellent English communication and patient handling skills. Key Responsibilities Make outbound calls to enroll patients into RPM/CCM programs Explain services and obtain patient consent Assist with device setup (BP monitors, etc.) Handle patient queries via calls & email (24-hour SLA) Maintain accurate documentation in CRM systems Troubleshoot basic device/connectivity issues Escalate clinical or technical concerns Requirements 1–3+ years in U.S. healthcare call center / patient support / customer service Fluent English with neutral accent (U.S. communication) Experience in outbound calling Comfortable with CRM tools, Google Suite, and multitasking Reliable internet & dedicated workspace Preferred Experience in RPM / CCM / Telehealth Basic medical terminology knowledge Device onboarding / tech support experience Experience working with U.S. clients Key Skills Patient Communication U.S. Healthcare Process Outbound Calling Customer Support CRM Tools Company's Website - https://cipra.ai/