Patient Coordinator Team Lead

Job Title: Patient Coordinator Team Lead

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

A detail-oriented and compassionate Patient Coordinator Team Lead is sought to support healthcare operations and administrative processes in a fast-paced remote environment. The successful candidate will be responsible for coordinating communication with patients and providers, managing documentation, supporting scheduling and administrative workflows, and ensuring accurate recordkeeping. The ideal candidate possesses strong organizational abilities, excellent communication skills, and the ability to manage multiple priorities efficiently.

Key Responsibilities

• Coordinate administrative and operational healthcare processes
• Communicate professionally with patients, providers, and internal teams
• Maintain accurate records, documentation, and scheduling information
• Support appointment coordination and follow-up activities
• Assist with intake, administrative workflows, and operational support tasks
• Track outstanding documentation and ensure timely follow-up
• Maintain professionalism and confidentiality in all communications and records
• Support reporting, scheduling, and healthcare administrative tasks
• Collaborate with internal teams to ensure efficient workflow management
• Assist with additional administrative and coordination tasks as required

• Bachelor’s degree (BA/BS) highly preferred
• Previous experience in healthcare administration, medical coordination, intake, or administrative support preferred
• RN, Medical Assistant, or similar healthcare experience preferred
• Strong communication and interpersonal skills required
• Excellent organizational and multitasking abilities required
• Experience using Microsoft Teams preferred
• Experience using medical software preferred
• Tech-savvy with the ability to quickly learn new systems and platforms required
• Strong attention to detail and problem-solving skills
• Ability to work independently in a remote environment
• Reliable internet connection and a suitable home office setup
• Experience working with US-based healthcare environments is an advantage

1. Comfortable working U.S. hours
2. Remote work from home

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